Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this role
We are seeking a Network Monitoring Engineer to join our Customer Services & Operations team within the Network Monitoring function. This role is ideal for individuals with a foundational understanding of networking technologies who are looking to build their career in a global telecommunications environment. The successful candidate will be responsible for real-time network monitoring, fault validation, stakeholder communication, and incident reporting across a large-scale customer network. This position operates on a 24x7x365 shift model and provides exposure to IP networks, Cisco technologies, and managed network services delivered to customers around the world.
Location: Pune, Bangalore or Ahmedabad
Role Type: Permanent
What you will do
Who you are
Essential Qualifications
•Engineering degree or Engineering Diploma.
•Basic networking knowledge, including:
oOSI Model
oTCP/IP Suite
oBasic Routing and Switching
•Working knowledge of:
oWindows operating systems
oInternet browsers
oMicrosoft Office applications
oEmail applications
•Strong communication skills in English, both written and verbal.
•Team-oriented mindset with a proactive approach to learning.
Preferred Qualifications
•CCNA certification.
•Postgraduate qualification in Advanced Networking.
•Approximately one year of experience within ISP, Telecom, Managed Services, or Network Operations Centre (NOC) environments.
•Experience working in a network monitoring or managed service environment.
Behavioural Competencies
•Methodical troubleshooting and problem-solving skills.
•Strong analytical thinking.
•Ability to prioritise effectively during high-pressure situations.
•Self-motivated with a continuous learning mindset.
•Customer-focused approach.
•Collaborative and supportive team player.
•Demonstrates simplicity, speed, trust, innovation, ambition, and accountability in daily work.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
What skills you will learn
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background
Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference
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