Virgin Media O2 • London, Reading, Slough

Unified Comms Metaswitch Support Engineer

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

We are recruiting for a Unified Comms Metaswitch Engineer to join our Corporate Network Operations Team. This is a key technical position in our team with primary responsibility for supporting our Metaswitch solutions. You will be responsible for customer support, fault investigation and end-to-end project delivery. The role is responsible for providing operational excellence through co-ordination with other teams and expert guardianship of the network.

Key responsibilities include:

  • Maintain and support the VMO2 corporate network products and services.
  • Provisioning and support of new and existing customers on various platforms
  • Working with Test and Integration for the timely delivery of new services and upgrades
  • Troubleshoot issues from a network layer using the tools available.
  • Provide 24x7 on-call support as part of a rota.
  • Pick up incident cases and requests and resolve within defined service level agreements.
  • Support end-to-end delivery of projects, ensuring operational requirements are met and sign off operational acceptance.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

  • Expert in Unified Comms with extensive knowledge of Metaswitch
  • Good understanding of TCP/IP, troubleshooting networks, DNS, VPN’s, Routing, VLAN’s, Firewalls and VoIP technology exposure
  • Highly competent with a detailed understanding of SIP signalling and decoding
  • Good knowledge of hardware and software-based SBC’s (Perimita and Audiocodes being advantageous)

The other stuff we are looking for

  • Experience of DSTNY Telepo
  • Experience with Microsoft Operator connect, Teams Direct Routing, Teams Phone Mobile, Cisco Webex and Webex Go deployment in fixed and mobile environment an advantage.
  • Competent with network tracing tools – Empirix, Intellisight
  • Knowledge of customer environments IP-PBX and legacy including the use of protocol converters where required
  • Experience with Analytics tools and IPSLA
  • Understanding of cloud

What's in it for you As you're already a valued member of the Virgin Media O2 crew, you'll know lots about the amazing stuff we do to take care of our people. If you need a reminder, head on over to the benefits portal via the main intranet site.
Next steps

Once you've applied the next steps of the process, if successful, are likely to include a competency based interview


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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