Join Virgin Media O2 as a Retail Service Advisor in Liverpool One on a full-time basis working 38 hours per week. In this role, you will be the friendly face in the store, turning everyday customer interactions into standout experiences by handling account queries and solving tech challenges.
Requirements
A genuine passion for delivering brilliant customer service
Great communication and problem-solving skills
Confidence in handling challenging conversations with care and professionalism
A team player who brings positivity and energy to every shift
Previous experience in retail, sales, or customer service is preferred but not essential
No specific degree or minimum years of experience are required
Skills & Responsibilities
Customer Service: Deliver brilliant service by warmly greeting customers and building loyalty through engaging conversations.
Problem Solving: Resolve account queries and technical challenges with confidence and care.
Brand Representation: Showcase the benefits of Virgin Media O2 products and technology to customers.
Team Collaboration: Bring positive energy to shifts, share ideas, and participate actively in training.
Potential transition routes: People from hospitality, retail assistant, or customer support roles may bring strong communication and interpersonal skills, alongside meeting the requirement for a passion for customer service.
Job description
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Create standout moments – greet every customer with warmth, energy, and genuine interest.
Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
Live our brand – show customers the benefits of staying connected with Virgin Media O2.
Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team.
The must haves
A genuine passion for delivering brilliant customer service
Great communication and problem-solving skills
Confidence in handling challenging conversations with care and professionalism
A team player who brings positivity and energy to every shift
The other stuff we are looking for
A genuine interest in technology and how it can make life better
Previous experience in retail, sales, or customer service (though not essential)
A proactive attitude and team spirit to thrive in a collaborative environment
What's in it for you
A competitive hourly rate of £13.45
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
