Network Experience Specialist

Job Description

Are you looking for a career where you can make a real impact? As a Network Experience Specialist, you’ll play a vital role in keeping our network running smoothly, ensuring millions of customers stay connected with a reliable, high-quality service.

This isn’t a desk job—you’ll be out and about, representing Virgin Media O2, making a difference in local communities. You’ll be the friendly face of our brand, working hands-on to maintain and improve our award-winning network while enjoying the flexibility of a role that takes you beyond the office.

At Virgin Media O2, we know that diverse teams drive innovation and success. Whether you’re an experienced professional or looking to start a new career in networking, if you’re eager to learn, we’ll provide full training and support to help you succeed.

You'll be maintaining and improving our network to ensure seamless connectivity for our customers, as well as resolving issues ensuring that customers receive the best possible service.

You'll also work as part of a supportive team, where collaboration and problem-solving are key, and gain hands-on experience and training, so you feel confident and empowered in your role.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Customer-Focused Mindset – Passion for delivering great service with care and professionalism.
• Positive & Proactive Attitude – A team player with a can-do approach.
• Basic IT Skills – Familiarity with Excel, Word, and PowerPoint, plus a willingness to learn our diagnostic tools (training provided).
• Comfort with Heights – Some work may require using ladders to maintain our overhead network, but full training and support will be given.
• Full UK Driving License – If you don’t have one yet, you’ll need to obtain it before the end of your probation period

The other stuff we are looking for

We'd also love you to bring;

• Strong Communication Skills – Ability to engage with customers and collaborate with colleagues.
• Teamwork & Influence – A natural problem-solver who can inspire and support those around them.
• Independence & Self-Awareness – Confidence in managing tasks while recognizing areas for growth.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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