Join St Albans Vets for Pets as a Veterinary Care Assistant in a full-time role covering 40 hours per week with weekend work on a rota. We are looking for an enthusiastic team player to support our clinic operations, animal care, and client services.
Requirements
Good verbal communication skills and basic computer literacy are essential.
Previous experience is advantageous but not strictly required.
Must be a team player, calm under pressure, and passionate about animals and customer service.
Skills & Responsibilities
Verbal communication: Speak to clients on the phone and in person, providing a friendly and welcoming face for pets and their owners.
Animal care and handling: Feed and monitor in-patients, handle a variety of small animals, and comfort clients during difficult times.
Clinical and operational support: Keep the clinic clean and organized, run clinical tests, manage stock, and help set up for operations.
Potential transition routes: People from customer service or retail roles may bring strong communication skills and client-facing experience, alongside meeting basic computer literacy requirements.
Job description
We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join us at St Albans Vets for Pets on a full-time basis!
Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities. We're looking for a team player who is willing to get stuck in, work hard, and keen to learn.
Your tasks will include keeping the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations; deep cleaning all areas; speaking to clients on the phone and in person. Good verbal communication skills and basic computer literacy are essential.
This is a full-time position covering 40 hours per week and will include weekends on a rota basis.
The attributes required
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
Previous experience would be advantageous.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location: AL1 2RJ
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
