Client Care Advisor (Maternity Cover)

Client Care Advisor (Maternity Cover)

We're looking for a friendly, compassionate, and professional Client Care Advisor to join our wonderful front-of-house team at Cardiff Bay Vets for Pets!

This is a fantastic opportunity for someone who enjoys working with both people and pets and takes pride in delivering exceptional customer service. As the first point of contact for our clients, you'll play a key role in creating a warm, welcoming experience while supporting the smooth day-to-day running of our busy veterinary practice.

What You'll Be Doing

• Greeting clients and their pets with a friendly and professional approach
• Managing appointments and diary scheduling
• Handling telephone and email enquiries
• Processing payments and maintaining accurate client records
• Supporting the veterinary team with administrative tasks
• Providing reassurance and empathy to pet owners during both routine and challenging visits

What We Are Looking For

• We're seeking someone who:
• Has excellent customer service and communication skills
• Is caring, confident, and empathetic
• Enjoys working as part of a team
• Is organised and able to multitask in a busy environment
• Has good administration and computer skills
• Shares our passion for delivering outstanding care to both clients and their pets

Previous reception or customer service experience is desirable, although full training will be provided for the right candidate.

Position Details

• Hours: 40 hours per week
• Contract: Fixed-term maternity cover, starting December 2026
• Location: On site

Benefits

• Company pension
• Employee discount
• Store discount
• Free on-site parking

If you're looking to join a supportive, friendly team where no two days are the same, we'd love to hear from you.

Location: CF11 0JR

Pets just see people. They aren’t biased, and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. We aim to reflect the diversity of the communities we operate, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.