Client Appointment Coordinator

Job Description

Client Appointment Coordinator- Immediate start

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Milton Keynes Vets for Pets practice.

What your typical day will look like

Your main focus will be to support the front of house team by handling routine appointment requests on the ‘phone. You will provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client in a friendly and professional way, manage pre-payments for treatment and make routine appointment bookings. Also, direct clients and queries to the relevant team in the practice.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The hours are Tuesday-Friday 8-5 (half an hour unpaid for lunch) and 8-2 pm on Saturday.

The attributes required

You are friendly and welcoming when you answer the phone.
You have experience with receiving calls
You are calm, attentive and always focus on the clients’ and pets’ needs
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You contribute to creating a welcoming and friendly atmosphere in the practice.
You embrace change and are happy to provide new ideas for the team as appropriate.
You need to be able to commit to shift hours
In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 40% discount at the Vet Group, discount at Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, AXA opt in option, pension and holiday allowance including your birthday off. The salary for this role is £12.75 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Please include a cover letter with your application outlining your relevant experience and explaining why you’re interested in this role.

Location: MK13 8PU

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!