Client Care Advisor

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Colchester practice. We’re looking for a friendly, proactive, and positive individual to join our Client Care team. This is a varied and rewarding role that sits at the heart of both our busy first-opinion practice and our new Referral & ECC Hospital.

What your typical day will look like

You will be a key member of our client care team, working across both the general practice and the referral hospital. Your day will be varied and interesting, involving front-of-house and call centre duties, referral coordination, and ensuring every client feels welcomed and well looked after, from start to finish.

Key Responsibilities:

• Welcoming clients and providing exceptional front-of-house service
• Handling inbound calls, digital messages, emails, and appointment bookings
• Assist our Hospital Operations Coordinators with referrals between first-opinion practices and our clinical team
• Supporting vets and nurse with patient admissions, discharges, and taking payments
• Maintaining accurate records and smooth communication across both sites
• Helping the clinical teams with day-to-day administrative support

This role is full or part time working with weekends on a rota basis

The attributes required

• A warm, friendly and professional manner — especially with anxious clients
• A strong can-do attitude and natural problem-solving ability
• Excellent communication and organisational skills
• The ability to work well under pressure while staying positive
• A genuine team player who enjoys working in a fast-paced environment
• Reliability and a real passion for delivering outstanding client care

Previous veterinary experience will be beneficial but not essential— we value the right attitude, excellent communication skills, and a genuine desire to help people and their pets far more than specific experience. Full training will be provided.

Benefits

• Salary from £26,500- £28,500 per annum (FTE), depending on your level of relevant client care experience
• Flexible shift patterns (full-time or part-time considered)
• 28 days annual leave including bank holidays
• Pension scheme
• Colleague discount including 20% discount at Pets at Home
• Full training and ongoing development support
• The chance to be part of a growing, forward-thinking veterinary ecosystem

This is a brilliant opportunity for someone who loves working with people and animals, wants variety in their day, and is looking for a supportive team where their contribution is genuinely valued.

If this sounds like you, we’d love to hear from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!