Vendor Manager

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As a Vendor Manager, you will be responsible for developing, implementing and maintaining the frameworks, processes and templates that facilitate the effective governance and management of Verizon Connect’s key Installation Vendors.

The Installation Vendors are a collection of approximately 10+ third party organisations (100+ combined workforce) that have partnered with Verizon Connect and are responsible for the installation of Verizon Connect hardware for all our customers, across Australia.

You will be involved in all aspects of the vendor management lifecycle - from identifying a need, conducting due diligence and supporting contract negotiations to monitoring performance and ensuring contract compliance.

This position will report to the Associate Director, Deployment Services APAC, and will work closely with Delivery & Support teams, Installation Partners and other internal teams with the ultimate goal of ensuring timely and accurate hardware installation for both new and existing customers.

Key Responsibilities:

• Building strong relationships with key Installation Vendors.

• Establishing and communicating clear and concise vendor performance management metrics by creating scorecards and dashboards.

• Holding Vendors accountable for Service Delivery in accordance with SLA’s.

• Periodic review/modification of SLAs, internal processes and other aspects of the service, as agreed mutually, in order to improve the overall experience.

• Establishing and executing formal business reviews that highlights activity and trends, spend, and discuss areas highlighted as risk and/or opportunity.

• Sourcing and on-boarding new vendors.

• Maintaining information across all systems including coverage locations, pricing, and contact information.

• Ongoing analysis of various data sources and Key Performance Indicators to gauge business health.

• Creation and execution of strategic plans aligned with business objectives.

What we’re looking for...

You enjoy building relationships and digging deep to really understand the many situations, challenges and opportunities that arise. You like putting things together in new and creative ways to solve problems and are comfortable working with base level technical information and multiple data sets to help shape your strategy and make sound business decisions. You look for win-win solutions wherever you can and enjoy collaborating with others.

You’ll need to have:

• Bachelor’s degree or four or more years of related work experience.

• Four or more years of relevant experience in vendor management, or service delivery.

• Prior experience managing vendors and/or program management in a complex enterprise landscape.

• Strong Analytical skills to analyze data to make sound decisions aligned with business objectives.

• Excellent communication and negotiation skills.

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Even better if you have one or more of the following:

• Experience with overall responsibility for vendor quality and issues.

• Ability to identify and implement process improvements.

• Ability to translate technical information (base level) into meaningful actions and messaging for various stakeholders.

• Experience in establishing and/or operating against established frameworks that ensure operational governance.

• Ability to multi-task effectively while meeting or exceeding aggressive deadlines.

• Excellent attention to detail.

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If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Acknowledgement of Country:

Verizon acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to lands, waters, and communities and pays respect to Aboriginal and Torres Strait Islander Elders, past and present.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

38

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.