Program & Project Management-Senior Manager

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. You and your team will support a field of almost ten thousand agents across three partners and six locations who represent eight Value brands and 23M customers.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What you’ll be doing…

The Vendor Channel Management Senior Manager is a critical role for the Verizon Value Organization (VVO), and is directly responsible for all Prepaid Mobile and Verizon Home products within their specific partner site(s). This role will report directly to the Director of Vendor Management for their particular partner group. The Senior Manager drives transformation through performance execution, delivers premium experiences through cross-team collaboration, and leads an organization that builds, maintains and drives results and relationships with current and prospective partners. The role is leading our vendor partners in various geographies across the globe with current operations in the Philippines and Latin America. This role directly influences key stakeholders (internal and external) by making decisions on behalf of the VVO leadership based on analysis derived from performance trends and field KPIs.

Responsibilities

• Directly responsible for performance outcomes of key service, operational, and sales KPI’s for the global portfolio of partners at specific locations.

• Managing strategy, implementation, and optimization of partner relationships to maximize revenue and loyalty attainment and ensure partner commitment to the VVO.

• Actively participate in partner performance management framework development and evaluations at project, partner, and program level (weekly reviews, monthly reviews, QBR’s)

• Monitoring performance against plan and develop and execute strategies to address any underperforming partners and locations.

• Tracking, analyzing, and communicating key metrics to help identify efficiency opportunities and to measure the impact of existing partner programs. Includes creating and delivering executive presentations.

• Facilitating interaction, manage interdependencies, and conflict resolution among all functional teams globally.

• Leading VVO site managers and channel partners while taking the lead role in collaborating with cross-functional teams to develop and execute on innovative solutions

• Staffing/Employee Relations: Ensures direct and indirect reports are staffed to optimal levels. Makes decisions regarding hiring, promotion and disciplinary actions.

• Supporting in-person vendor support with meetings and training onsite internationally.

Where you'll be working…
In this hybrid role, you'll work from one of our hubs three days per week.

Travel Requirements: Minimum of 50% travel required. Must have a valid passport for international travel and be willing to meet international travel requirements.

What we’re looking for:

You’ll need to have…

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Five or more years of managing a large-scale team at a manager level or above.

• Successful operational process management experience.

• Five or more years of combined mobile sales, business development, and/or customer service experience.

• Experience managing and influencing vendor relationships. Ability to present and interact with all levels of management and deliver compelling board presentations.

• Mobile vendor experience leading diverse and geographically distributed field teams; a leader with proven managerial abilities; excellent team leadership and interpersonal skills; ability to coach, mentor, and train others.

• Strong interpersonal communication skills and ability to influence others.

• Exceptional written and verbal communication skills.

• Ability to travel internationally.

Even better if you have one or more of the following…

• Verizon Home product and service expertise

• Mobile Pre Paid experience in vendor management

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.