Director of Connected Experiences (CEx)

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here. ​

As part of the Leadership team, the Director of Connected Experiences is the thought leader around three key practice areas, Verizon’s Secure Intelligent Communications, Anywhere Workpace Solutions, and Digital CX Solutions. In this role, the Director leads a team of highly skilled managers and sales specialists to set the strategic direction for the practice areas along with managing the tactical day-to-day sales results. The Director will develop business solutions for customers while leading and managing all sales functions in the GE Americas segments they are aligned to with the goal of meeting and exceeding all business metrics/objectives, including revenue, sales, and SG&A. The key strategic priority for the Director is to maximize revenue growth through the development, implementation, and ongoing maintenance of sales, marketing, service programs, and new logo growth initiatives.

The successful candidate will be a passionate and proactive visionary in driving operational readiness and strategic business initiatives to exceed objectives. The candidate must have a proven successful track record with exceeding targets in our emerging technology space. The Director must be a strong leader, extremely well-organized, analytical, detail-oriented, and quality-minded. They must be able to identify process improvements in reporting, analytics, forecasting, and performance metrics. They will develop, direct, and analyze programs and retention strategies for maximum customer satisfaction and sales growth. A successful Director will support the vision and direction of Verizon’s Americas Sales Leaders.

As the Director, the candidate will implement sales programs and initiatives to drive VBG CEx sales performance, utilizing all available marketing and sales capabilities to drive these objectives. The Director will react to market opportunities and competitive changes, address sales performance weaknesses, and attack prospect and upsell/cross-sell opportunities through the implementation of targeted campaigns.

The Director will make sound and timely business decisions to drive short-term and long-term performance, to align selling resources with the greatest opportunities in the most cost-effective ways, to ensure all sales personnel are treated fairly and are paid accurately, to improve sales performance through better processes, technology, and methodologies, and to improve employee morale.

The Director will:

• Align daily sales activity to the Verizon Credo

• Maintain accurate forecast metrics and reporting

• Direct, coach, and mentor sales leaders and teams to meet/exceed key performance metrics

• Measure effectiveness of sales leaders and team’s customer engagement, relationship development, and solution expertise

• Adopt and measure sales teams and opportunity funnels with Verizon Velocity Selling.

• Matrix manage all stakeholders, including Marketing and Product management, to align to consistent strategy and execution worldwide

• Partner closely with core sales leaders to identify, develop, and close additional opportunities at existing enterprise clients & work with each sales team to close large deals

• Identify all the key influencers and present the Verizon value proposition to executive-level clients

• Help sales teams Identify and overcome business and technical barriers to sale

• Deeply engage in deal creation, deal financials and deal execution strategies that will drive new logo growth.

• Build and retain strong relationships within partner ecosystem

You’ll need to have:

• Bachelor's degree or four or more years of work experience

• Six or more years of relevant work experience

• 6+ years sales experience with Enterprise Customers, with emphasis in Advanced Communications, SAAS, and/or IT space

• Proven ability to deliver results in a fast-paced environment while balancing multiple highly complex cross-functional projects

• Ability to lead in a matrixed environment with multiple stakeholders

• Track record of exceeding sales revenue

• Successful sales management experience leading a multi-departmental team setup to meet specific customer requirements

• Experience with solution selling to C-level Executives in the Fortune 500 and Global market, with emphasis on digital technologies and advanced voice communications.

• Strong business acumen and business financial analysis skills

• Excellent project management, team leadership, and interpersonal skills; knowledge of corporate business strategy, Wireline/Wireless technology, market, and industry trends

• Previous experience working directly with senior executives

Even better if you have one or more of the following:

• Broad industry knowledge

• Strong analytical skills, with successful experience in securing and analyzing large volumes of data to make recommendations toward achieving specific operational goals

• Extensive computer skills, including Microsoft Suite, Salesforce, and Google

• Ability to work under pressure of tight timelines; detail-oriented

• Must have excellent written and verbal communication skills, in addition to strong analytical skills

• Ability to interact at the most senior levels internal and external to Verizon

• Ability to communicate knowledge and expertise to provide insight and direction to the business

• Motivate and lead managers

• Ability to coach, mentor, and train others within Verizon and have the ability to educate key stakeholders on the benefits of a proposed approach

• Proven ability to lead cross-functional teams and ensure cohesive efforts toward a shared goal

• Public speaking and market presence

• Presentation skills for executive level management, public groups, etc.

• Self-motivated, resilient, can-do attitude to overcome obstacles and find resolution in sometimes difficult conditions

• Working extensively with partners both internal and external to Verizon in order to deliver solutions to customers

• Proven ability to deliver results in a fast-paced environment while balancing multiple highly complex cross-functional projects

• Ability to travel

This role can be located in other valid Verizon locations.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $143,000.00 and $289,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.