Technical Officer (Developer Services)

The role:

We’re looking for an experienced and driven technical leader to manage a team of Developer Services Inspectors, providing expert guidance and oversight across all aspects of Developer Services Field operations. This role is responsible for driving technical excellence, improving operational performance, and ensuring outstanding customer outcomes through effective leadership, performance analysis, and continuous improvement. Working closely with internal stakeholders, external suppliers, and industry partners, you will lead technical projects, support innovation and strategic development, and provide the planning, supervision, and technical expertise needed to ensure service level agreements are consistently achieved and operational challenges are resolved effectively.

What you'll be doing:

• Responsible for the leadership and management of a team of Developer Services Inspectors.
• To develop strong technical capability and competence to deliver improved performance
• To be responsible for all technical aspects of Developer Services Field with a customer performance accountability
• To be responsible for analysing and interpreting operational performance information and proactively identifying and implementing corrective actions within Health and Safety requirements and escalating performance risks to the Field Services Manager.
• To carry out research and development projects, liaising with internal departments and external organisations to support the development of Developer Services strategies.
• To be proactively involved with the planning, practical technical input and supervision of the DSI’s and Data analysts to ensure SLA’s are met and any issues are resolved.
• Liaison with external suppliers understanding technical aspects of existing DS Field and associated equipment and innovation.
• To undertake specific roles, projects or initiatives requiring technical input

This role may not be eligible for sponsorship

What we're looking for:

• Educated to relevant degree level in a technical discipline
• Excellent general knowledge of UUW policy, strategy and initiatives
• Proven project management skills
• Proven experience in creation of strategies to support business Key Performance Indicators
• Excellent knowledge of metering technology and Solid understanding of industry AMR/Smart metering competitor activity-IS this required for the role
• Experience of leading benchmarking programmes
• An understanding of UU Wholesale’s market responsibilities and also the relationship with other UU departments including Domestic Retail.

What we offer:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Salary - 51,233
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37 Hours per week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.