Street Works Stakeholder Manager

Job Description

The Role

As a Street Works Stakeholder Manager here at United Utilities, you’ll ensure our operations stay fully compliant with the New Roads & Street Works Act, the Traffic Management Act, and all related regulations. You’ll oversee daily street works activity—from permitting and damage claims to reporting—while acting as a vital link between our business, county teams, Highways Authorities, and contract partners. Leading teams across Street Works, you’ll champion best practice, reduce financial and reputational risks, and own all internal and external communication on street works matters. Ultimately, you’ll connect our business needs with our responsibilities as a utility, ensuring we meet both operational goals and legislative obligations.

Accountabilities and Responsibilities

• Act as the single point of contact for all Street Works-related activity, ensuring timely, accurate and coordinated responses across UU, partners and stakeholders.
• Build and maintain strong working relationships with internal and external stakeholders to improve service delivery and support collaborative partnership working.
• Own and manage all Street Works activity end-to-end, ensuring compliance, timely resolution, and seamless communication throughout.
• Support Street Works management with stakeholder engagement, business strategy alignment, and incident updates.
• Represent UU at meetings with partners, local authorities and industry forums, providing updates, addressing issues, and reporting outcomes back to the management team.
• Lead on legislative and documentation changes, including permit fee reviews and consultations, ensuring UU’s position is agreed and communicated.
• Support and deliver training to partners and internal teams on expectations, systems, and processes, ensuring alignment with frameworks and agreements.
• Drive KPI performance, manage Street Works communications, and oversee resource allocation to minimise risk and maintain accuracy.
• Provide team leadership, including performance management, team development, objective setting, budget accountability, and promoting strong legislative understanding.
• Work closely with Compliance to share data, resolve street works issues, manage urgent defects, communicate key messages to Highways Authorities, and ensure robust monthly performance reporting.

This role may not be eligible for the visa sponsorship

Technical Skills and Expereince

• Strong Street Works expertise with proven engineering/construction knowledge, a solid understanding of legislation and principles, and the ability to apply sound judgement in daily decision‑making.
• Exceptional communicator with excellent interpersonal, written and verbal skills; confident presenting to senior managers and external stakeholders and able to influence across teams and at all levels.
• Highly organised and analytical, with strong numeracy, attention to detail, effective time management, and the ability to prioritise competing demands while identifying efficiency and performance improvements.
• Advanced Microsoft Office skills, particularly in Excel and PowerPoint, plus experience using standard corporate systems to analyse data, produce reports, and support strategic decision‑making.
• Collaborative team player who is adaptable to change, works well across multiple business areas and partner organisations.
• Holding an SWQR card is highly advantageous but not essential.

You must hold a full UK driving licence to support site attendance.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Salary - £45,974
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.