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United Utilities

Operational Intelligence Transformation Manager

Location flexibility:  3 office days / week – 3 days in the office, 2 days from home
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Job Description

The Role

We're looking for an inspiring and driven Operational Intelligence Organisation Transition Manager to lead a transformational change programme that will redefine how Operational Intelligence (OI) is embedded across our water and wastewater business.

In this high-impact role, you'll be at the forefront of organisational change, leading teams across both office and field environments to adopt new ways of working that improve operational performance, customer outcomes and regulatory compliance. You'll champion the development and implementation of Operational Intelligence capability, bringing people, processes and technology together to create lasting change.

Working closely with operational leaders and key stakeholders, you'll drive the delivery of our Strategic Roadmap by embedding new processes, procedures and quality standards, while ensuring our people have the training, support and engagement they need to succeed. This is a unique opportunity to influence business-wide transformation, build capability at scale and leave a lasting legacy across the organisation.

What you'll be doing

  • Lead the development and implementation of new Operational Intelligence (OI) ways of working, driving continuous improvement, efficiency and quality.
  • Embed OI capability across the business, supporting transformational change and adoption of best practice.
  • Oversee major incident coordination for OI platform-related contingencies, ensuring operational resilience.
  • Deliver strategic and operational plans that support business objectives and maximise resource effectiveness.
  • Drive problem-solving, decision-making and collaboration to improve performance and long-term outcomes.
  • Build strong relationships with internal and external stakeholders to support successful delivery and organisational change.
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  • Lead, coach and develop teams, fostering a high-performance culture and building capability.
  • Manage OI analytical and transformation projects, ensuring alignment with the company's strategic roadmap.
  • Maintain robust governance, quality assurance and documentation standards while driving continuous improvement.

    • What we're looking for

    • Degree, HNC or equivalent qualification in a relevant discipline, supported by experience within the water and/or wastewater industry.
    • Strong planning, organisational, analytical and problem-solving skills, with the ability to translate complex challenges into practical solutions.
    • Proven experience leading teams and developing high-performing, collaborative cultures.
    • Demonstrable continuous improvement and transformation expertise, with a track record of designing, delivering and embedding new ways of working that drive measurable business benefits.
    • Excellent communication and influencing skills, able to engage stakeholders at all levels and successfully lead organisational change.
    • Strong understanding of water and wastewater network operations and associated business processes.
    • Proven ability to identify opportunities for innovation, drive operational excellence and deliver sustainable performance improvements.
    • Experience delivering strategic projects and transformation programmes within the water industry or similar operational environments.
    • Resilient, proactive and results-focused, with the determination to see complex projects through to successful completion.
    • A confident and credible leader who demonstrates enthusiasm, self-awareness, continuous learning and the ability to motivate others to embrace change.

    Benefits

    • A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
    • A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
    • Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
    • A comprehensive healthcare plan through our company-funded scheme
    • MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
    • Best Doctors
    • Salary Finance
    • Wealth at Work courses
    • Deals and discounts
    • EVolve Car Scheme
    • Employee Assistance Plan
    • Mental health first aiders
    • ShareBuy
    • MORE Choices flexible benefits
    • Enhanced parental leave schemes

    About Us

    Salary - Competitive Salary
    Work Type - Hybrid
    Job Location – Blackburn WWTW Cuerdale Lane, Samlesbury Blackburn Lancashire PR5 0UY
    Role Type - Permanent
    Employment Type - Full Time
    Working Hours - 37.0 Hours per Week

    United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

    We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

    Working at United Utilities

    3 office days / week – 3 days in the office, 2 days from home

    A little flex time

    Company employees:

    7,500

    Gender diversity (m:f):

    65:35

    Hiring in countries

    United Kingdom

    Office Locations

    Company benefits

    26 days annual leave + bank holidays
    Annual bonus – Bonus levels vary depending on your role grade
    Buy or sell annual leave – Buy or sell up to 5 days per year
    Death in service – covered for 4 times pensionable earnings
    Cinema discounts
    Employee recognition scheme – Colleague led recognition scheme with monthly winners
    Cycle to work scheme
    Dental coverage
    Collaboration spaces
    Electric Car Salary Sacrifice
    Employee assistance programme
    Enhanced maternity leave – Up to 26 weeks leave at full pay
    Enhanced pension match/contribution – Up to 21% combined contributions
    Enhanced sick days
    Ergonomic workstations
    Faith rooms
    Family health insurance
    Further education support – Ongoing learning opportunities through apprenticeships and vocational training
    Gym membership – On-site gym at our head office & discounts on local gyms for those not based there
    Health cash plan
    Health insurance
    In house training
    Mental health days – 1 wellbeing day per year (in addition to annual leave)
    Mental health first aiders
    Compassionate leave
    Enhanced paternity leave – Up to 4 weeks leave at full pay
    Mental health platform access – Offering mental health consultations, health checks, digital fitness resources, and wellbeing support.
    On-site gym
    Open to compressed hours
    Open to part time work for some roles
    Adoption leave
    Private GP service – via our virtual GP - available to you and your loved ones
    Professional subscriptions
    Referral bonus – of £500
    Neonatal leave
    Reservist leave – Reservists/Army Reserve with 6 months service are entitled to 10 days paid leave per year to attend the annual training camp.
    Restaurant discounts
    Secure on-site parking
    Sensory-Friendly Setup
    Shared parental leave
    Will writing
    Carer’s leave
    On-site childcare – Only at our head office
    Income protection