Further Work Resolution Technician

The role:

Are you passionate about delivering exceptional customer outcomes, solving complex challenges, and driving innovative solutions? We're looking for a Further Work Resolution Technician to act as the vital link between works promoters and our Alliance Partners, ensuring all further works are completed efficiently, safely, and to the highest standards.

As a direct representative of United Utilities, you'll be the trusted point of contact for customer-impacting activities, taking ownership of issues on site and ensuring resolutions are delivered quickly and effectively. You'll play a key role in protecting network integrity, championing innovative working methods, and reducing disruption for our customers through the use of trenchless technology and other modern solutions.

Working collaboratively with internal teams and external stakeholders, you'll help streamline decision-making, maximise operational performance, and ensure our customer commitments are consistently achieved.

What you'll be doing:

• Acting as the primary liaison between works promoters and Alliance Partners to ensure further works are delivered effectively and in line with customer expectations.
• Taking ownership of customer-impacting activities on site, making informed decisions and resolving issues quickly to maintain customer satisfaction.
• Promoting innovative solutions that minimise excavation work, reduce costs, and maximise the use of trenchless technologies wherever possible.
• Supporting operational teams to ensure compliance with all Health & Safety, Quality, Environmental, Security, and regulatory requirements.
• Acting as the Responsible Person for Health & Safety matters when undertaking network access and site-based activities.
• Representing Wastewater Network Operations to ensure assets are constructed to the correct specification and are fit for purpose.
• Providing technical guidance and support to United Utilities and Alliance Partner field teams.
• Building and maintaining strong working relationships with internal colleagues, local authorities, contractors, supervisors, project managers, and other key stakeholders.
• Monitoring and reviewing key performance indicators, identifying opportunities for improvement, and driving performance enhancements.
• Acting as a custodian of the wastewater network, ensuring works are completed to the required standards to protect long-term asset integrity.

This role may not be eligible for sponsorship

What we're looking for:

• A recognised engineering qualification such as an HNC in Civil Engineering (or a related discipline), or significant equivalent experience within wastewater, utilities, or civils operations.
• Extensive knowledge of sewer network operations and maintenance, including a strong understanding of sewerage legislation, industry standards, and regulatory requirements, with awareness of OFWAT measures and performance commitments.
• Hands-on operational experience in civils and wastewater activities, including excavation, trenching, sewer repairs, lining, jetting, CCTV inspections, and high-pressure water jetting techniques.
• A strong commitment to safety and compliance, with a good working knowledge of Health & Safety legislation, CDM Regulations, NRSWA requirements, and safe systems of work within operational environments.
• Excellent communication, customer service and stakeholder management skills, with the ability to build effective relationships across internal teams, Alliance Partners, contractors, local authorities and customers.
• Strong organisational, analytical and problem-solving abilities, with experience of planning workloads, prioritising competing demands, managing budgets or costs, utilising operational IT systems, and identifying the most effective solutions to network issues. A full UK driving licence is essential.

A full UK driving licence is required for this role

What we offer:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Salary - £46,359
Work Type - Onsite
Job Location - Rochdale Wastewater Treatment Works, Roch Valley Way, Rochdale, OL11 4QH
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37 hours per week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.