Further Work Resolution Technician

Job Description

The role:

As a representative of United Utilities, you will lead on-site delivery for all customer-impacting activities, taking ownership to resolve issues efficiently. As a custodian of the network, you will ensure all work meets required standards, protecting the long-term integrity of our assets.

You will work closely with works promoters and Alliance Partners to ensure follow-on activities align with our customer commitments and deliver a positive experience.

Focusing on effective, streamlined decision-making, you will support practical solutions that improve customer outcomes while reducing costs—minimising excavations and promoting the use of trenchless and innovative approaches wherever possible.

What you'll be doing:

You will be responsible for supporting the operational team in delivering compliance with United Utilities Health and Safety, quality, Environment and Security policies and procedures at all times as well as:

• Ensuring compliance with all Wastewater Network policies, procedures, Environment Agency protocol and regulatory requirements on a daily basis.
• Acting as the responsible person and Network Operations representative
• Providing Technical support and advice
• Developing and maintaining effective working relationships
• Reviewing key performance indicators and developing ways of improving performance
• Accuracy, reliability and completeness of regulatory data recording.
• Carrying out investigations into technical non-compliance and safety related incidents
• Participate in a standby rota.

This role may not be eligible for sponsorship

What you'll be bring:

• To be considered for this role you will hold an HNC in Civil Engineering or have significant relevant work experience
• Good general knowledge of Health and Safety and other standards including CDM and NRSWA.
• Experience in on site civils/jetting operations, including but not limited to deep excavation, trenching, patching & lining, use of CCTV & HPWJ techniques.
• Substantial knowledge and experience of day to day sewer operation and maintenance as well as sewerage law
• Understanding of the regulatory contact with OFWAT including SIM/ODI
• Budget awareness and cost estimating skills.
• Capable of using own initiative and working under pressure
• Excellent time management and organisational skills

A full UK driving licence is required for the role

What we'll offer:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Salary - £46,359
Work Type - Onsite
Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.