Environmental Events Manager

The Role

At United Utilities, every environmental incident matters. As an Environmental Events Manager, you’ll be at the heart of our operational response, acting as the vital link between our frontline teams and the Environment Agency to ensure incidents are managed quickly, effectively and compliantly.

This is a fast-paced, decision-making role where no two shifts are the same. From coordinating responses to pollution incidents and gathering critical evidence, to working with operational teams and external stakeholders, you’ll play a key role in protecting our environment while helping us meet our regulatory commitments.

• Provide end to end case management for all potential pollution incidents across Water and Wastewater as part of a 24/7 shift team. This involves working across various teams and departments to identify potential pollutions and own the effective response, mitigation, resolution and reporting of pollution incidents
• Ensure all potential incidents are fully investigated, that all mitigation measures are implemented and that incidents are reported and appropriate evidence gathered in a timely manner to minimise the impact of all pollution events.
• Manage all internal and external escalation relating to potential or confirmed pollution events and act as a single point of contact to the Environment Agency for all updates relating to live incidents, taking ownership of that key external relationship.
• Support the incident management process with data and analytical insight.
• Undertake proactive pollution prevention activities, including proactive planning (e.g ahead of adverse weather) and proactive / predictive monitoring and control activity, working with the Environment and Wastewater teams
• Drive continuous improvement across pollution case management and proactive pollution prevention, identifying improvements in people, processes, systems or data and delivering the improvements where appropriate.
• Lead the delivery of packages of work for the Pollution Improvement Plan and act as the ICC rep for others
• Provide coaching, upskilling and support to teams involved in the end-to-end process for both pollution investigation and proactive pollution prevention.

Essential Skils & Experience

• Educated to HNC level (or equivalent) or able to demonstrate significant experience within the Water and Wastewater industry, with a strong understanding of wastewater operations and associated regulatory requirements.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across operational teams, senior leaders, regulators, and external partners.
• Strong planning, organisational and prioritisation skills, capable of managing competing demands while delivering strategic and operational objectives.
• Excellent analytical and problem-solving skills, with the ability to interpret data, identify trends and anomalies, assess risks, and provide evidence-based recommendations.
• Experience of developing, implementing and embedding new processes, procedures and governance frameworks to support operational performance, compliance and business improvement.
• Ability to work proactively and reactively in a fast-paced operational environment, responding effectively to changing priorities, incidents and business needs.
• Strong understanding of corporate systems and business processes, with the adaptability to embrace system changes and drive continuous improvement across multiple teams.
• Excellent knowledge of environmental permitting requirements and the associated business processes, ensuring compliance while supporting environmental and operational performance.

About Us

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.