NCSC Social Media Lead Ref. 3752

Job Description

About Us

GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage.

At GCHQ you’ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online.

This is an exciting opportunity to join the NCSC as Social Media Lead. In this role, you will work closely with the Head of Media and Social Media to refresh and strengthen the organisation’s social media strategy. We are looking for a high-performing, motivated individual with a passion for delivering impactful and creative communications. You will help inform audiences about the NCSC’s mission, provide clear, actionable advice, and play a key role in shaping public conversation.

Job Description

What will the successful candidate be doing?

You’ll be responsible for the day-to-day management of our social media channels, creating engaging and visually appealing, original multimedia content across copy, graphics and video. This role offers the opportunity to bring fresh ideas to life and develop content that captures and connects with our audience.

You’ll collaborate with teams across the organisation, government and international counterparts to ensure effective social media output that has real impact. And you’ll keep up to date with industry best practice, providing consultancy and advice to the organisation on our social media use and content.

Using reporting tools, you’ll analyse and evaluate how our channels are performing, identify areas of improvement, and provide regular reporting on social media KPIs and achievements.

Person Specification

The successful applicant will need to have:

You’ll be someone who values working as part of a collaborative, high-performing team that prides itself on delivering exceptional results. Our culture is really important to us, and you’ll value a happy and supportive working environment which frequently engages with members of the senior leadership team.

You’ll have prior experience working in social media or content creation with effective decision-making and collaboration skills, working with different stakeholders to make recommendations driven by insight and to deliver successful outcomes. Having worked in journalism, public relations or government communications would certainly be advantageous.

You’ll be organised, and able to manage a variety of different projects to tight deadlines. Your writing will be compelling: you’ll be able to translate complicated, technical detail into engaging copy. You’ll have superb attention to detail and be cool and calm under pressure. You’ll have a strong interest in the news agenda of the day and the ability to spot stories, emerging issues and trends of interest to the organisation.

GCHQ Competencies

As part of the selection process, the NCSC will assess you using competencies aligned with those used across the UK Intelligence Community. These are closely based on the Civil Service Behaviours, so if you’re familiar with those, you’re already on the right track.

At Level 3, we’ll be looking at how you demonstrate the following:

• Seeing the Big Picture (Civil Service Behaviour Equivalent: Seeing the Big Picture)
• Communicating and Influencing (Civil Service Behaviour Equivalent: Communicating and Influencing)
• Working Collaboratively (Civil Service Behaviour Equivalent: Working Together)
• Making Effective Decisions (Civil Service Behaviour Equivalent: Making Effective Decisions)

Further information on Civil Service Behaviours

Benefits and Rewards

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment which is designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.

You’ll receive a starting salary of £45,841 (which includes a concessionary payment of £2,758).

For roles based in London, you’ll receive an additional £6,250 London Allowance.

Other benefits include:

• 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days’ public and privilege holidays
• Opportunities to be recognised through our employee performance scheme
• Interest-free season ticket loan
• Cycle to work scheme
• Facilities such as a gym, restaurant and on-site coffee bars (at some locations)
• Paid parental and adoption leave
• Excellent pension scheme - Civil Service pension

Equal Opportunities

At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.

Find out more about our culture, working environment and diversity on our website.

Disability Confident

GCHQ is proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident Leader we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential minimum criteria for this position, will be offered an interview, if it is practical for us to do so. (This is known as Offer of an Interview.) To secure an interview for this role, the minimum criteria, which will be assessed at the CV sift stage:

• Demonstrate experience in having delivered effective social media content to support wider organisational/brand objectives (assessed at CV sift)
• Demonstrate working collaboratively with a range of stakeholders and being confident communicating insights and recommendations (assessed at CV sift)
• Demonstrate having delivered projects in a timely manner when there were competing priorities and/or under pressure (assessed at CV sift)
• You'll be required to reach the minimum pass mark for the Online Situational Judgement Test (SJT), which assesses your ability to problem-solve

There is a wide range of extra support available throughout the recruitment process to enable you to do your best, see our website for information on reasonable adjustments we can offer.

What to Expect

Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:

1. Online Application (which sets out why you would be a good fit for the role)
2. Online Situational Judgement Test (SJT) rating the appropriateness of your response to a series of short scenarios. The SJT tests criteria important for all roles in our organisation.
3. Application sift, where we look at what you have submitted to ascertain suitability and motivation for the role.
4. On-line Interview
5. If successful, you’ll receive a conditional offer of employment.

Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer.

Before You Apply

To work at NCSC, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here.

This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here.

Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.

Before you apply, we recommend setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more securely.

The role is based in London, Manchester or Cheltenham, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.

We offer reasonable reimbursement of travel costs for candidates attending in-person appointments during the recruitment and vetting process. Full details will be provided with your interview or assessment invitation.

Reimbursement is discretionary and will only be made in line with the Candidate Expenses Policy, as amended from time to time. Candidates must book their own travel, using the most economical option, and provide original hardcopy receipts for reimbursement.

Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.

The closing date for this role is: 24/06/2026 at 23:55

Right to Withdraw Statement:

Please be aware that we reserve the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.