TUI Service Support Rep - Job Day | USA | S26

Job Description

Become part of our famous TUI Destination Team as one of our office-based Service Support Reps and use every day as an opportunity to make our guests smile and ‘live happy’.

ABOUT THE JOB

• You will pro-actively inform and communicate with guests in a digital way.
• Comfortable speaking to our guests and internal suppliers on the phone (outbound and inbound calls) whilst in destination and prior to arrival in Florida.
• You will be supporting our international guests in more complex, sensitive, or emergency situations that need that extra special attention.
• It all starts with you uncovering guests’ holiday needs and matching them with the right service solution.
• You will be able to monitor and celebrate your success with regular target updates and guest feedback results for service provided in your hotels and how well you have ‘solved on the spot’.
• You will learn more about all TUI Destination Team job roles as we identify and match your skills to the most suitable jobs throughout your recruitment experience.

ABOUT YOU

• A consistently happy colleague and great team player.
• A highly engaging communicator - confident and remaining calm and empathetic in a crisis or difficult situations.
• Willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services.
• You are fully conversational in English, have a driving license and your own personal vehicle - extra languages will be helpful.
• Willing to work weekends and holidays with a set schedule during the 9-month season (2 consecutive days off per week)
• The right to live and work in the U.S.
• Finally … you are highly independent, organized, and efficient and represent our ‘TUI Smile’ at all times.

ABOUT OUR OFFER

• A job in Service at TUI offers more than your basic salary which already starts at $19/hour.
• Opportunity to sell to our guests and earn commission, this will come on top.
• A company iPad & uniform are of course standard.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.