TUI Service Support Rep

Calling all tourism pros based in Mexico!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps. If you have the right to work in Mexico and speak English plus German, then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at $221,750.00 MXN gross/year.
• In case you earn commission, this will come on top.
• A company iPad & uniform are of course standard.
• Work week of 48 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off).
• 16 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• Discounts and multiple offers with TUI Club De Benefits.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• You will pro-actively inform and communicate with guests in a digital way.
• You will be supporting our international guests in more complex, sensitive, or emergency situations that need that extra special attention.
• It all starts with you uncovering guests holiday needs and matching them with the right service solution.
• You will be able to monitor and celebrate your success with regular target updates and guest feedback results for service provided in your hotels and how well you have ‘solved on the spot’.
• You will learn more about all TUI Destination Team job roles as we identify and match your skills to the most suitable jobs throughout your recruitment experience.

ABOUT YOU

• A consistently happy colleague and great team player.
• A highly engaging communicator - confident and remaining calm and empathetic in a crisis or difficult situations.
• Willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services.
• You are fully conversational in English and have a driving license - extra languages will be helpful.
• Finally … you are highly independent, organized, and efficient and represent our ‘TUI Smile’ at all times.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.