TUI Service Support Rep | German Speaking | Local Residents

Calling all tourism pros based in Vietnam!

Are you ready to embark on an exciting journey in the world of travel and tourism? Join our team as a digitally experienced and helpful Service Support Rep, supporting travelers and creating unforgettable moments from your base in Vietnam at Robinson Hotel in Nam Hoi An.

You must have the Vietnamese right to work and be fluent in German to be considered for this role. Given the very remote location, you'll need to be highly independent and self-motivated, comfortable working autonomously with minimal on-site support. We're seeking someone with a passion for the travel industry and customer service, combined with digital savviness and strong problem-solving abilities.

If you're the type of person who thrives on independence, can navigate challenges on your own, and meet these requirements - then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts 300.000.000 VND gross/year (paid monthly), plus additional monthly excursion commission.
• Accommodation, meals and non-alcoholic beverages are provided during the hotel's opening hours.
• Option to provide your own accommodation and meals for a higher base salary.
• A company iPad & uniform are of course standard.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, start date to be agreed, along with career growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations.
• Promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
• A highly independent and self-motivated professional who thrives working autonomously, with a passion for travel and customer service, strong problem-solving skills, and digital proficiency.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• You are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.
• Fully conversational in English and German – additional languages will be helpful. Depending on the role or languages you speak, you may need to hold a valid manual driving license.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.