TUI BLUE Experience Manager

Job Description

Join TUI Hotels & Resorts as TUI BLUE Experience Manager in our TUI BLUE Kalamota Island Resort, Koločep, Croatia where you will support the hotel operation and drive the TUI BLUE hotel brand delivery with every guest interaction and touchpoint. You will empower your team to deliver an exceptional hotel guest service, anticipate and resolve any issues and provide all hotel guests with an unforgettable holiday experience.

ABOUT THE JOB

• Act as a TUI BLUE hotel brand ambassador with in-depth knowledge of the brand and ensure it is being delivered according to TUI specifications.
• Conduct quality assessments and analyse guest feedback from channels like TripAdvisor and Qualtrics, implement improvement plans, report hotel quality and performance in regular meetings.
• You will manage and motivate your dedicated TUI BLUE team, and all support all hotel departments/colleagues to create a one team ethos.
• Demonstrate strong leadership skills and passion for customer experience.
• Maintain a strong relationship with all other Heads of Department, Management and key stakeholders across the TUI Group.
• Organize and attend hotel events, support VIP visitors, and special groups.
• Support staff development, conduct performance development reviews, and provide regular training.
• Address guest requests and complaints and provide ongoing service and compliant resolution training to your team and wider colleagues.

ABOUT THE OFFER

• Competitive salary and benefits as standard
• Health and wellbeing support in five key areas – financial, health, social, community and career
• Career development opportunities across the global TUI BLUE hotel portfolio
• A supportive and structured onboarding process
• A dynamic and collaborative work environment

ABOUT YOU

• Strong leadership skills, a positive and engaging character, great team player who leads by example.
• Must have a strong understanding of English both written and verbal.
• Confident in performance management, with strong communication skills.
• Ability to conduct quality assessments and analyse feedback.
• Fully adaptable and flexible individual with the ability to work well under pressure.
• You will need strong organisational and time management skills.
• The ability to work with a wide range of departments and focus on the overall customer experience.
• Previous experience in hotel operations and guest experience management within a hotel resort setting.
• Commitment to sustainability practices.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.