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TUI Group • Flexible

Technology Team Lead - Post Booking

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

TUI Group is the world’s number one integrated tourism business. Product & Engagement is a global team within TUI technology responsible for B2B Platforms within the Trips Programme. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. .

We are looking for a talented and dedicated leader to join the Product & Engagement technology organisation which delivers and operates customer-facing web services across several markets.

The Technology Team Lead is a key role within the domain and is responsible for the leadership of one cross-functional team and for the delivery of business value in line with business needs and TUI’s strategy. You need a strong track record of genuine delivery accountability in agile environments and hands on delivery experience combined with successfully managing multiple initiatives and stakeholders in various situations.

ABOUT THE JOB:

As a Technology Team Lead, your role will see you tackling multiple challenges and working closely with the Product Owner and with a varied set of stakeholders in various situations every day. You’ll need to be resilient, innovative and engaging in your practices to guide your team to provide technology solutions that result in the best possible digital experiences for our customers. You will need to have an awareness of a range of technologies along with the ability to understand architecture and design of digital systems to effectively lead and support a team of engineers and other technology professionals.

In your role, one of your key responsibilities is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported. You will act as a servant leader and enabler for your team, helping to develop and maintain delivery plans, timescales, resource requirements, key deliverables/milestones, risks and progress. You will take responsibility for the expansion and further development of agility within your area and the domain. You will focus on helping your team to self-organise, and to keep increasing its capabilities and autonomy.

You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments & solutions. You will excel at identifying, de-escalating and resolving conflicts within and between teams. In collaboration with the Head of Technology, you will also plan and manage the costs of your team and proactively look for efficiencies and motivate your team to achieve the OKRs agreed upon for your team/pod and the strategic results for the Product & Engagement as a whole. Where relevant, you will also take responsibility for the prioritisation of work within technical teams.

You will be responsible (dependent on market jurisdiction rules) for the identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and supporting their career development. You will focus on creating a culture of technical excellence, innovation, learning and continuous improvement.

ABOUT YOU:

  • Experience in delivery using a modern Software Development Lifecycle with a technical understanding of each step in the lifecycle, the importance of SDLC practices for an effective team and a proven record of advocating for and leading continuous improvement in technical best practices.
  • Proven Experience in Scrum Agile practices
  • Knowledge of a range of languages such as JavaScript/NodeJS, Go, and Java as well as CI/CD implementations, infrastructure as code preferably on AWS and the ability to support the team implementing these technologies.
  • Good understanding of software architecture strategies and design patterns and the impact choices in this area have on software delivery such as in performance, maintainability and extensibility.
  • Have an innovation mindset, keeping on top of the latest trends and techniques in both technology and processes and understanding how and when to apply these to your team and work.
  • Understanding of the different phases of product delivery with the ability to contribute to, plan and run them. Experience maintaining a product through the delivery phases into live and then into retirement, iterating the product through its lifespan to continuously meet user needs.
  • Can lead a continual planning process in a very complex environment, planning beyond product delivery. Able to identify dependencies in plans across capabilities and coordinate delivery.
  • Able to support effective budget management with the constraints given to your team and monitor projected budgets against expenditure.
  • Experience in incident management and service support processes and applying these to a product to ensure that it is built effectively.
  • Able to define, measure and own KPIs for the team’s performance, using these to continuously improve efficiency and engagement.
  • Mastery of moderation, presentation, visualisation techniques and feedback methods with good influencing skills and the ability to make yourself understood to a wide range of staff including nearshore/offshore colleagues and external partners
  • Recognise that psychological safety is one of the key factors in creating high-performing teams and organisations.
  • High standard of professional integrity and trustworthiness
  • A true believer that autonomy, empowerment and accountability should be in the teams
  • Experience in people management, leading and coaching others in an international environment.
  • Loves developing and growing people and has a strong track record doing it.
  • Great communicator, facilitator, and influencer comfortable working with a variety of technology and business stakeholders.
  • Able to understand technical concepts and communicate to technical and non-technical audiences.
  • Open minded, inquisitive, life-long learner.
  • Comfortable with ambiguity, highly autonomous.
  • Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

ABOUT OUR OFFER

  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Fantastic holiday benefits including discounts, special offers
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
  • Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
  • Development and career opportunities: We offer a wide range of digital training and international career opportunities.
  • Additional benefits relevant to the local market that you’ll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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