Supplier Manager

Job Description

TUI Group is the world’s number one integrated tourism business. Platform Enablers is a global team within TUI technology responsible for the effective delivery of IT capabilities that support our product teams building a world-class global digital travel experience using Shared Services, Cloud & On-premises platforms and our global Network infrastructure. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across 36 countries and 153 destinations, to colleagues in key offices, retail and airport locations, as well as customers across all of our markets.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

We are looking for a talented and dedicated leader to join the newly formed Enablers technology organisation which provides solutions, consultancy, education and guidance from getting started to running in the cloud (through the creation of cloud native, cost effective, reliable and secure solutions), as well as operational excellence on transient on-premises solutions being transitioned to cloud.

The Supplier Manager is a key role within the domain and is responsible for managing relationships with key suppliers and the delivery of business value in line with business needs and TUI’s strategy. You need a strong track record of genuine accountability in the delivery of technology services through 3rd parties, combined with successfully managing multiple initiatives and stakeholders in various situations.

ABOUT THE JOB

• As a Supplier Manager you will own a set of engagements with suppliers and will be responsible for defining the scope of work, elaborating delivery plans, control the quality of the delivery and manage its costs.
• You will work closely with the Product Owner in the translation of business requirements into technical deliverables, as well with the Technology Team Lead in the collaboration of the engineering team with the supplier, as needed and applicable.
• You will take ownership for existing suppliers’ relationships and cooperate with members of the team supporting these partnerships at the moment.
• You’ll need to be resilient, innovative and engaging in your practices to guide the suppliers to provide technology solutions that result in the best possible digital experiences for our customers.
• You’ll pro-actively look for efficiencies and motivate the suppliers to provide a best-in-class standard during the service and/or application lifecycle.
• You will need to have an awareness of a range of technologies, especially in the domain of networks, along with the ability to understand engineering practices, to effectively manage the suppliers under your responsibility.
• You have a good understanding of Agile and good communication skills, which you’ll use to engage with your stakeholders.
• You will contribute ideas, input into ideation and roadmaps and will be a positive member of the domain delivering new technology capabilities.
• In your role, one of your key responsibilities is to develop and maintain delivery plans, ensuring that timescales, requirements, key deliverables/milestones, risks and progress are tracked.
• You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments and solutions.
• You will excel at identifying, de-escalating and resolving conflicts with the suppliers you’re managing and relevant TUI technology teams.

ABOUT YOU

• Proven track record in managing suppliers, their demand pipeline, requirements analysis, delivery plans, service quality and cost of solutions in an effective manner
• You’ll have a history and/or strong interest on the operational excellence of the services under your responsibility, the definition and measurement of service KPIs, and appropriate reporting of suppliers’ performance.
• Perform targeted control of expectations and plan necessary adjustments to continually improve the quality of the services provided by the supplier. This involves preparation and/or amendment of offers, contracts and service level agreements, in collaboration with TUI Procurement.
• Able to plan implement necessary adjustments and extensions of the suppliers’ services, by conducting regular review meetings to discuss service and quality reports, review incidents, root cause analysis of problems identified and liaise with customers to manage proposed changes, based on value delivered, risk and business impact.
• Comprehensive understanding of various networking technologies such as internet circuits (ISPs), Wide Area Networks (WAN), Local Area Networks (LAN), Wireless LAN (WiFi), Virtual Private Networks (VPNs) and network protection capabilities (such as firewalls, IDS/IPS solutions and others). Experience managing suppliers providing hardware like routers, switches and networking equipment, as well as those offering software solutions for network monitoring, security and optimisation.
• Solid understanding of network design principles, network architecture, network security and cloud computing. Ability to coordinate with suppliers for the installation, maintenance and troubleshooting of network systems, ensuring optimal network performance and security for the organization.
• Mastery of moderation, presentation, visualisation techniques and feedback methods with good influencing skills. Great communicator, facilitator and influencer, comfortable working with a variety of technology and business stakeholders.
• Focused on documenting and achieving agreed-upon customer satisfaction levels regularly or post service implementation targets. This includes conducting customer inquiries, collecting feedback, and identifying areas for service improvements. Working closely with the supplier, we ensure that all concerns are addressed promptly and effectively.
• Capable of building or strengthening relationships and knowledge about assigned suppliers and their core business processes.
• Able to positively engage with the networking engineering team and leverage their expertise to validate supplier solutions, identify and track dependencies, line up deliveries and ensure alignment with processes and ways of working.
• Experience in working and collaborating with colleagues in an international environment.
• Passionate about being part of and contributing to the transformation of TUI’s technology landscape, namely towards modern network and security technologies, following a cloud-native first mindset.
• High standard of professional integrity and trustworthiness
• Open minded, inquisitive, life-long learner.
• Comfortable with ambiguity, highly autonomous.
• Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities.
• Additional benefits relevant to the local market that you’ll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.

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