Join TUI as a Retail Travel Advisor at the Lancaster store on a full-time, fixed-term basis ending in October 2027. You will work 37.5 hours per week with a varied shift pattern including weekends, helping customers find unforgettable holidays while earning a starting salary of £13.09 per hour plus commission.
Requirements
Excellent customer service and communication skills
Strong dedication to achieve sales targets and goals
Ability to multitask in a fast-paced environment and adapt to change
Capability to work a varied shift pattern including weekends and bank holidays
No specific degree or minimum years of experience are stated.
Skills & Responsibilities
Customer Service: Deliver exceptional face-to-face and virtual service to recommend and sell holidays, cruises, and UK breaks.
Sales Drive: Exceed sales objectives and targets while utilizing commission incentives.
Problem Solving: Actively investigate and resolve customer questions or complaints with confidence.
Technology Adoption: Train on and utilize various systems to enhance product knowledge and book travel experiences.
Potential transition routes: People from retail sales or hospitality roles may bring strong customer engagement skills, alongside meeting the requirement for flexible shift work.
Job description
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lancaster (inside ASDA) store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
Please note, this Fixed Term position ends October 2027. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll work 37.5 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
TUI offers much more than just starting salary of £13.09 per hour
Be rewarded for exceeding your targets with our commission scheme
Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance
ABOUT THE JOB
Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
Excellent customer service skills with a genuine passion to go above and beyond
A strong dedication to achieve goals and sales targets
Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
Ability to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and communicates effectively
Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
For the Hiring Manger to have sight of your application, you'll also need complete our online assessment - you'll be prompted to do this once you've submitted your application.
Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time
