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Working at TUI Group

  • Founded
    September 1923
  • Company employees
    66,845 globally
  • Gender diversity (m:f)
    43:57

Hiring in

  • Global

Office locations

Join TUI as a Retail Travel Advisor at the Kinnaird Superstore in Edinburgh, United Kingdom. This part-time role features a varied shift pattern including weekends, bank holidays, and evenings, offering a starting salary of £13.09 per hour plus a commission scheme. You will become a destination expert to sell unforgettable holidays and provide exceptional customer service.

Requirements

  • Excellent customer service skills and a passion for going above and beyond
  • Strong dedication to achieve sales targets and goals
  • Ability to prioritise tasks in a fast-paced environment
  • Adaptability to embrace change and new ways of working
  • Availability to work a varied shift pattern including weekends, bank holidays, and evenings
  • No specific degree or minimum years of experience stated.

Skills & Responsibilities

  • Customer Service: Deliver exceptional, customer-focused interactions face-to-face and virtually to create memorable holiday experiences.
  • Sales Drive: Exceed sales objectives and targets by actively recommending and selling holidays, cruises, and UK breaks.
  • Problem Solving: Actively investigate and resolve customer questions and complaints with confidence.
  • Technology Adaptation: Learn and use various retail and booking systems to enhance product knowledge and service delivery.
  • Potential transition routes: People from retail sales or customer support roles may bring strong communication and target-driven skills, alongside meeting customer service requirements.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Kinnaird Superstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

  • TUI offers much more than just starting salary of £13.09 per hour
  • Be rewarded for exceeding your targets with our commission scheme
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance

ABOUT THE JOB

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in
Apply now
TUI Group

Retail Travel Advisor

Edinburgh
On-site
£13.09 per hour + commission
-
line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

**For the Hiring Manger to have sight of your application, you'll also need complete our online assessment - you'll be prompted to do this once you've submitted your application.

Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time**

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