Receptionist

Job Description

Join TUI Hotels & Resorts as a Receptionist in our TUI BLUE Makarska, Igrane, Croatia, where you will be responsible for welcoming and assisting guests, managing check-ins and check-outs, handling reservations, and ensuring a high level of guest satisfaction through professional and friendly service at all times.

All applicants must be fluent in both English and Croatian. Due to work permit restrictions, applicants must be from a European Union country.

ABOUT OUR OFFER

• Seasonal local hotel contract provided.
• Meals and soft drinks during working hours.
• Friends & family discounted rates.
• Exceptional approach to learning including recognised hospitality qualifications, TUI Learning Lounge access and language licenses.
• Career development, trainings and opportunities to work across TUI Group.
• Contract provided in accordance with local legislation and entity of employment.

ABOUT THE JOB

• Delivering a warm, professional welcome and ensuring a seamless arrival and departure experience for all guests
• Managing check-ins and check-outs efficiently, in line with hotel standards and procedures
• Handling reservations, room allocations, and guest communications with accuracy and attention to detail
• Acting as the main point of contact for guests, responding to requests and resolving inquiries or complaints promptly and professionally
• Collaborating closely with housekeeping, maintenance, and other departments to ensure smooth daily operations and high service standards

ABOUT YOU

• Previous experience in a front office or guest service role is preferred but not essential.
• Strong communication skills and professional, friendly attitude.
• Ability to work under pressure and handle guest requests calmly.
• A good level of English to interact effectively with guests and colleagues.
• Knowledge of MS Office package

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.