Location: Sousse, Tunisia | Team: Process Excellence O2C

When applying, please attach your CV in English.

ABOUT THE INTERNSHIP

Join our Process Excellence team and work on a real business transformation challenge at the intersection of process excellence, automation, technology and data.

The objective of the internship is to explore how transformation initiatives can be designed to be more efficient, scalable and reusable, while applying lessons learned from previous improvement and automation projects. You will analyse a real business problem, develop a concept, build a prototype or framework and test your approach using an actual business case.

THE CHALLENGE

• How can transformation projects be improved based on weaknesses and challenges identified in previous initiatives?

• How can existing transformation efforts and solutions be made reusable?

• How can collaboration between Process Excellence, business stakeholders and technology or automation teams be orchestrated more effectively?

• How can real improvement opportunities be identified and their future potential assessed?

YOUR PROJECT APPROACH

• Business question / pain point: Identify and analyse a relevant Process Excellence challenge.

• Technical or analytical design: Create a suitable concept, methodology or framework.

• Prototype: Develop and demonstrate the proposed concept or framework.

• Real-case testing: Apply the solution to an actual business use case.

• Measurable evaluation: Define criteria and evaluate impact and potential business value.

• Academic documentation: Document the methodology, results and recommendations as part of your End-of-Studies project.

POSSIBLE PROJECT TOPICS

1. Governance of Intelligent Automation

How can Process Excellence govern an intelligent automation project alongside business and technology stakeholders while preserving human accountability, operational safety and process adaptability?

• Roles and responsibilities across Process Excellence, business and automation teams

• Human accountability, decision ownership and governance of automated workflow decisions

• Operational controls, process adaptability and an Automation Supervisor concept

• Testing the governance framework with a real O2C business case

The project may also consider emerging approaches such as Agentic Business Process Management Systems (Agentic BPMS).

2. Reusable Business Capabilities for Process Transformation

How can Process Excellence create a reusable catalogue of business capabilities, enabling processes to be built from tested components instead of being analysed, documented and automated from scratch for each new project?

• Identification of recurring business activities and capabilities

• Analysis of repeated efforts across Process Excellence and automation initiatives

• Development of a reusable Business Capability Catalogue and reusable components

• Evaluation of efficiency and standardisation potential through an O2C prototype

The project may consider emerging concepts such as Composable Business Architecture and Composable Automation.

YOUR CONTRIBUTION

• Analyse existing O2C processes, transformation challenges and pain points.

• Perform process and data analyses and research relevant Process Excellence, BPM, AI and automation concepts.

• Develop a structured concept, framework or prototype and test it using a real business case.

• Define measurable evaluation criteria and KPIs.

• Document findings, results and recommendations and present the outcome to the Process Excellence team and relevant stakeholders.

ABOUT YOU

• You are completing a degree in Engineering, Industrial Engineering, Business Information Systems, Computer Science, Data Analytics or a comparable field and are looking for an End-of-Studies Internship.

• You have a strong interest in Process Excellence, Business Process Management, automation, AI and digital transformation.

• You bring strong analytical and problem-solving skills and enjoy translating business challenges into structured concepts.

• You are comfortable working independently on a defined project and collaborating with business and technology stakeholders.

• You have very good English skills.

• Knowledge of process modelling, RPA or automation, data analytics, SAP, Tableau, Lean or Six Sigma would be an advantage.

WHAT YOU CAN EXPECT

• Work on a real Process Excellence transformation challenge, from initial problem definition through to prototype and measurable evaluation.

• Develop a reusable concept, framework or prototype that can support future transformation initiatives.

• Gain insight into O2C processes and the interaction between Process Excellence, business and technology teams.

• Work in an international environment and present your results to relevant stakeholders.

We love to see your uniqueness shine through and inspire the future of travel.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.