Port Operations Manager | Piraeus

Job Description

Join our team as a Port Operations Manager where you will be responsible for overseeing the coordination and execution of port agency services. This role includes managing a team of port agents, ensuring efficient vessel operation, and providing high quality customer service to cruise lines. Based in Piraeus, you will ensure play a critical role in delivering exceptional service to our clients and maintaining smooth port operations.

ABOUT THE JOB

• Oversee and manage all operational requirements related to vessel calls, ensuring smooth and efficient port operations.
• Responsible for monitoring the day-to-day operations at the port to ensure the team adheres to port policies, governing laws, procedures, and best practices.
• Responsible of interacting, creating, and maintaining strong relationships with clients, vendors, government officials and port/terminal authorities to ensure operational success.
• Provide leadership, guidance, and mentorship to port agents, ensuring they meet performance standards and adhere to operational requirements. This may include providing on-site support during peak seasons.
• Coordinate and liaise with all vendors to ensure that the equipment and services provided meets the expectations of Intercruises and its clients.
• Ensure all respective sailing documents are completed within a timely manner to ensure invoicing/billing is on track.
• Actively participate in conference calls with vessels and or cruise lines when needed.
• Responsible for the creation of port agent schedule to ensure coverage. Assign tasks, delegate responsibilities, and manage workload distribution to optimize efficiency and productivity.
• Independently oversee reporting agent’s team, responsible for training, performance evaluations and recruitment/selection in collaboration with Human Resources.
• Conduct regular evaluations of team performance, provide constructive feedback, and identify opportunities for professional growth and development.
• Report all incidents related to work processes and employee performance and follow through on corrective actions.

ABOUT YOU

• Excellent communication skills in English (both written and verbal); additional language skills are a plus.
• Educational background: A good academic background is required; maritime studies or related qualifications are highly desirable.
• Experience: 3+ years of experience as a Port Agent or Supervisor in port operations.
• Skills: Strong analytical and problem-solving abilities with a solution-oriented mindset. Excellent communication, innovation, and adaptability skills are essential.
• Multitasking: Ability to manage multiple tasks simultaneously, with a strong focus on prioritization and time management.
• Organizational skills: Strong office administration and organizational skills, with attention to detail.
• Technical proficiency: Proficient in Microsoft Office programs (Word, Excel, PowerPoint, etc.) and other relevant software tools.
• Time management: Ability to manage time effectively, especially when working across different time zones.
• Travel requirements: Flexibility to travel internationally and locally based on business needs.
• Customer service orientation: A strong commitment to delivering results-oriented customer service and proactive problem-solving capabilities.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.