Port Delivery Team Manager- Shore Excursions

Job Description

As a Port Delivery Team Manager for Intercruises Shoreside & Port Services, you'll be responsible for delivering exceptional Shore Excursions operations across over 30 ports throughout Australia, ensuring consistent service quality and operational excellence.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Leading and managing a team of direct reports and casual staff ensures efficient processes at ports through constant collaboration and coordination between team members.
• Overseeing Shore Excursions delivery across more than 30 Australian ports maintains consistent service quality and operational excellence throughout the region.
• Developing continuous communication with cruise ships and stakeholders helps build strong relationships and ensures smooth operations.
• Working closely with Key Account Managers strengthens commercial relationships with Cruise Lines through providing relevant feedback and suggestions after each operation.
• Managing operational incidents or last-minute changes at the pier requires prompt communication with suppliers to ensure seamless service delivery.
• Supporting casual team members with necessary TUI trainings and cruise line specific preparations guarantees operational readiness before each season commences.

ABOUT YOU

• Previous cruise industry experience is essential, with a strong understanding of cruise operations and in-depth knowledge of Australian ports and geography.
• The ability to manage a team and deliver results demonstrates the leadership capabilities needed for this role.
• Integrity stands at the forefront of performance, with the capability to lead by example in all situations.
• Comfort in leading change and resilience when facing uncertainty helps navigate the dynamic nature of cruise operations.
• Problem-solving skills enable independent work and drive improvements to operational processes while supporting our digital culture.
• Strategic thinking balanced with day-to-day operational management ensures both long-term goals and immediate needs are addressed.
• A genuinely helpful, flexible, and professional personality creates positive relationships with team members and stakeholders.
• Excellent verbal and written communication skills in English facilitate clear information sharing across all levels.
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.