Port Delivery Agent Guides Scheduler | Fixed Term

Job Description

Join our Operations Team as a Port Delivery Agent Guides Scheduler in Sydney. In this role, you will be mainly responsible of the planning of guides across Australia to ensure smooth shore excursion/tour operations.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be working closely with various cruise lines and their clients in their daily operations around Australia. This is a Sydney based role but may present an opportunity to travel to some exciting destinations within the country.

If you have got the right to work in Australia and speak English, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 60.000 AUD gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a seasonal contract (6 months)*, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
• *Please note that this is currently a seasonal position, with the potential to transition to a full-time role at the end of the trial period.

ABOUT YOU

• There is more than one way to the perfect fit – here are some of the ideal things:
• Have a methodical, organized approach towards the execution of assigned tasks with a high level of accuracy.
• The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards.
• Is comfortable leading change and resilient to ambiguity or setbacks.
• Solve problems independently and/or make suggestions how to improve ways of working.
• A genuinely helpful, flexible, and professional personality.
• Excellent communication skills, both verbal and written, in English.
• Previous experience in travel/tourism is advantageous.
• Driver’s license is a plus.

ABOUT THE JOB

• Recruitment of guides through Guides Association websites, set up of information and signing of contract.
• Planning and scheduling of guides for shore excursion/tour programs throughout Australia.
• Sharing requirements for each operational day and ensure all relevant documentation is created and shared.
• Constant collaboration and coordination with the Port Delivery Team regarding relevant information pertaining to each call.
• Work closely with the Port Operations Manager by providing all relevant feedback obtained during operation.
• Develop and maintain guide feedback document to ensure consistent development and improvement.
• Receive final working hours of the guides and ensure all payroll calculations are processed on time.
• Ensure operation changes are managed to the detail and last-minute changes or requests are fulfilled.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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