< Back to search

TUI Group • Shangai, CHN,

Port Delivery Agent | Permanent

Employment type:  Full time

< Back to search

top 3 scores:
88%

Location flexibility

81%

Autonomy

80%

Hours flexibility

Apply now

Job Description

Join our Operations & Delivery team as a Port Delivery Agent in Shanghai where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

If you have got the right to work and live in China and speak English and Mandarin, keep on reading!


ABOUT OUR OFFER

  • A job at TUI offers more than your basic salary which already starts at 90,000 CYN gross per year.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
  • We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.


ABOUT YOU

  • You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
  • You are a confident decision maker, even when working under pressure.
  • Excellent communication skills, both verbal and written, in English and Mandarin.
  • You have a pro-active guest service mindset with a clear focus on quality and efficiency.
  • Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
  • You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.


ABOUT THE JOB

  • Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
  • Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
  • Being responsible for the smooth operation from start to end.
  • Handling correspondence with clients together with the Supervisor/ Team Manager.
  • Closing all invoicing and data loading procedures.
  • Keeping constant contact, reserving, and updating providers accordingly.
  • Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
  • The position involves days of operation in the port, early starts and demands work during some weekends

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.


We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#TUIJobs #TUIMusement #LetsTUIIt

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Currently Hiring Countries

Aruba

Australia

Austria

Belgium

Bulgaria

China

Costa Rica

Croatia

Curaçao

Cyprus

Dominican Republic

France

Germany

Greece

Hong Kong

Ireland

Italy

Malaysia

Mexico

Netherlands

Portugal

Slovenia

Spain

Sweden

Switzerland

Tanzania

Thailand

Tunisia

Türkiye

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

Other jobs you might like