top 3 scores:
Location flexibility
Autonomy
Hours flexibility
Job Description
Join our Operations & Delivery team as a Port Delivery Agent in Shanghai where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.
Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.
If you have got the right to work and live in China and speak English and Mandarin, keep on reading!
ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at 90,000 CYN gross per year.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT YOU
- You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
- You are a confident decision maker, even when working under pressure.
- Excellent communication skills, both verbal and written, in English and Mandarin.
- You have a pro-active guest service mindset with a clear focus on quality and efficiency.
- Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
- You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
ABOUT THE JOB
- Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
- Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
- Being responsible for the smooth operation from start to end.
- Handling correspondence with clients together with the Supervisor/ Team Manager.
- Closing all invoicing and data loading procedures.
- Keeping constant contact, reserving, and updating providers accordingly.
- Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
- The position involves days of operation in the port, early starts and demands work during some weekends
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
#TUIJobs #TUIMusement #LetsTUIIt
Company benefits
We asked employees of TUI Group what it's like to work there, and this is what they told us.
Additional employee ratings
(these do not contribute to the FlexScore®)
Working at TUI Group
Company employees
Gender diversity (male:female)
Currently Hiring Countries
Aruba
Australia
Austria
Belgium
Bulgaria
China
Costa Rica
Croatia
Curaçao
Cyprus
Dominican Republic
France
Germany
Greece
Hong Kong
Ireland
Italy
Malaysia
Mexico
Netherlands
Portugal
Slovenia
Spain
Sweden
Switzerland
Tanzania
Thailand
Tunisia
Türkiye
United Kingdom
United States
Office Locations
Awards & Achievements
Other jobs you might like
Overall FlexScore®
Overall FlexScore®
Overall FlexScore®
Overall FlexScore®
Overall FlexScore®