TUI Group • Luton, United Kingdom

Operations Executive River Cruise

Employment type:  Full time

Remote-first

A little flex time

Job Description

A fantastic opportunity to work for a leading travel company and the UK’s largest tour operator. The Operations Executive – River Cruise will be responsible for supporting the delivery of agreed operational standards across the TUI River Cruise fleet. Reporting into the Operations Manager – River Cruise and working closely with our on-board teams and key suppliers (Cruise Experience Managers, Hotel Operations & Entertainment) The Operations Executive will play a key role and link between the Onboard Operations and Head office functions & creating close working relationships across the wider internal teams in CX and Destination Planning.

You will support in documenting and monitoring operational procedures and service standards, to ensure the continued integrity of the TUI River Cruise Brand. You will assist the Operations Managers & onboard Cruise Experience Managers, as well as supporting close working relationships with our ship management partners. These key relationships will be essential to supporting both the day-to-day operations as well looking at developing operational improvements and efficiencies. Engagement and sustainability are also integral to River Cruise operations and support in helping develop and deliver the strategy in these areas will be required.

We are happy to offer flexible working arrangements and the successful candidate will work a blend of office and home working. However, during the operating season our river cruise ships operate 24 hours a day, 7 days a week, therefore the Operations Executive should expect to be occasionally involved in projects which entail working periods outside of normal office hours. Some overseas travel for ship visits may be required for this role.

The closing date for applications is the 19th April 2024.

ABOUT THE JOB

  • Provide ongoing support to the Cruise Experience Managers to ensure operations are conducted as per TUI operational procedures & collate their weekly report summaries; Highlighting successes, challenges and provide relevant feedback to wider teams and colleagues in planning, CX and technical.
  • Documentation and maintenance of on-board SOPs, Service level Agreements and operational delivery guidelines. Ensure all guidelines and service standards are adhered to, audited, and updated as necessary to ensure a consistent and efficient delivery across the fleet.
  • Working with operational teams to help deliver strategic operational projects, costs management tasks and wider customer facing initiatives incl. but not limited to; themed cruises, on-board concept development / implementation, sustainability initiatives, navigate progression, revenue driving initiatives and working closely with wider CX and Destination Planning teams to ensure all operational requirements and feedback is factored into any decision-making processes.
  • Review CSQs, drive CSQ action planning alongside the CX executive and assist with monthly operational updates.
  • Support onboard crew recognition, engagement, and retention to ensure we keep high performing crew members within the product and working with suppliers on development and retention.
  • Collating feedback on all onboard sales figures and revenue generated and support in identifying any new revenue streams.
  • Ensure any action plans and in service logs are set, followed up and closed and support the documenting of supplier meeting minutes and actions.
  • Following a couple of months into role and on agreement of Senior Operations Manager you will be included within the on-call rota for managing out of hours’ operational disruption and keeping seasonal disruption tracker up to date; Helping to log details on root cause, impact and any associated payments/costs involved.
  • Support in ensuring onboard complaint management is being carried out; cases are being logged and closed down and monthly summaries reviewed to ensure we’re actioning any root causes and keeping track of compensation payments.

ABOUT YOU

  • A pro-active and organised team player
  • Excellent judgment and prioritisation skills to work efficiently through competing demands for time, resource and budget.
  • An excellent communicator with a demonstrable track record of building effective working relationships with diverse teams and the ability to challenge, influence & negotiate internal and external stakeholders.
  • A reliable and self-motivating colleague, who can proactively identify problems and work through solutions without needing prompting or supervision.
  • Knowledge of River Cruise Industry / Operations desirable but not required.
  • Knowledge / experience of River Cruise / Cruise / Hotel / Excursion Operations preferred
  • Good working knowledge of MS Office including Outlook, Word, Excel & PowerPoint preferred to support in pulling together reports and presentations on operational delivery and summaries.

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

Other jobs you might like