Operations Agent Excursion

Job Description

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Dubrovnik.

You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.

If you have got the right to work in Croatia and speak English plus Croatian, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 18.487 € gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a one-year replacement contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Great organizational skills and ability to work in a fast-paced environment.
• Are flexible to work in a TUI Office, Port or Airport and in a in a flexible manner (including different shifts Monday-Sunday)
• Can solve problems independently and embrace our digital culture.
• Easily adapts to a variety of changes to ways of working and quickly learns new skills.
• Full manual driver’s license is required for this role.

ABOUT THE JOB

• You ensure all reservations are managed in detail and suppliers receive them on time.
• Monitor that the terms and conditions of excursions meet the quality and operations standards agreed.
• Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur.
• Managing and loading all bookings into the system and supplier relations and expectations.
• Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
• Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor.
• Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know

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