Flexa
TUI Group • Luton, United Kingdom

MOC Support Engineer

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

As MOC Support Engineer, you will be part of a shift based team delivering world class technical support to engineers and flight operations across the group on a 24/7/365 basis. You will be involved in all aspects relating to the continued technical availability of the Group fleet.

In this role, you’ll report to the MOC Duty Manager

ABOUT THE JOB

Monitoring and reviewing the Aviatar digital platform for failure trends and aircraft system performance, planning and implementing troubleshooting and rectification utilising in depth system knowledge to improve fleet reliability.

  • Repetitive and repeat defect monitoring and coordination of rectification work scopes in a timely manner to reduce schedule interruptions.
  • Liaising with Engineering support departments regarding all operational matters.
  • Participation in daily calls to key line stations & 3rd party bases to discuss current aircraft defects, aircraft operational status and planned night stop maintenance. To establish on the day capabilities and maximise available ground time opportunity and realise E&M productivity benefits including contracted partners.
  • Monitoring and communication to Ops team of fleet performance downgrades, liaising with Flight Ops and TUI Operations Control Centre as required to deliver the most up to date fleet operational status to TOCC, GOC and Flight Operations teams.
  • Monitoring and reacting to Aircraft Communication Addressing and Reporting System messages as required to provide timely response to flight crew technical requests and reduce potential for FDC and improved OTP.
  • Assisting the MOC Engineers with AOG recovery organisation, including spares requirement, technical documentation & travel and accommodation as required to reduce AOG recovery times.
  • Assisting the MOC team with structural repair coordination including OEM communications.
  • Production of Service Orders and associated maintenance data for non-contracted MRO’s as ad-hoc maintenance requirements occur.
  • Supporting the Operation in a ‘hands on’ role where the need arises in either base or line maintenance environments.

ABOUT YOU

  • Ability to hold CAA / EASA A or B License preferred but not essential.
  • Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
  • Significant technical and trouble-shooting experience.
  • Knowledge of and experience with Boeing BCS system.
  • Significant experience of Aircraft on the Ground resolution, both hands on and detailed recovery planning
  • An excellent knowledge of AMOS, including maintenance planning functions and modification control
  • A logical thinker with the ability to generate ideas, alternatives, and solutions
  • Excellent communication skills with the ability to discuss & explain complex situations to all areas of the business.
  • Make decisions based on operational risk with respect to Denied Boarding Compensation
  • Strong organisational skills and sound office IT skills
  • Willingness to support the operation at short notice, including overseas, when required

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts and special offers
  • Discretionary Bonus Scheme
  • Private Medical Insurance
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance

At TUI, we know people are as diverse as the destinations we send our customers to. ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

Other jobs you might like