MOC Engineer

Job Description

This is not a typical line maintenance role.

As an MOC Engineer, you will be at the heart of the operation —making real-time decisions that directly impact aircraft availability and the flying programme across the TUI Group.

You’ll provide critical technical leadership on a 24/7/365 basis, ensuring safe, efficient, and timely operations across our global fleet.

This is a shift-based role working 12-hour shifts (2 days, 2 nights, 4 off).

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Provide real-time technical support and troubleshooting guidance to Flight Crew and engineers across the global network
• Lead defect management calls with line stations and third-party providers, ensuring clear operational visibility
• Proactively manage Deferred Defects and maintenance activity to protect aircraft availability
• Work closely with Flight Operations and Base Maintenance to maintain fleet readiness and minimise disruption
• Coordinate worldwide Line Maintenance activities, acting as the central point of control for engineering operations
• Take ownership of AOG situations, driving recovery plans and directing resolution across multiple stakeholders
• Act as the key interface between Line Maintenance, Part M, and support departments on airworthiness matters
• Liaise directly with OEMs including Boeing and component manufacturers on complex technical issues
• Analyse component trends and drive effective troubleshooting strategies
• Optimise maintenance planning through effective use of the MEL
• Provide hands-on operational support where required
• Deputise for the MOC Duty Manager when needed

ABOUT YOU

• Hold a valid CAA / EASA B1 or B2 Licence
• Completed a recognised Aircraft Engineering apprenticeship or equivalent
• Strong experience in AOG recovery and operational decision-making
• Confident working in a fast-paced, high-pressure operational environment
• Solid working knowledge of AMOS and maintenance planning systems
• A problem-solver who can think logically and make sound decisions quickly
• Strong communicator, able to translate complex technical issues across teams
• Able to balance operational priorities with commercial impact (e.g. delay costs)
• Organised, adaptable, and confident managing multiple priorities
• Willing to travel at short notice to support operational requirements

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Security Clearance Statement

• At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
• Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).