MOC Duty Manager

Job Description

As our MOC Duty Manager, you'll lead a team of technical specialists providing 24/7 support to TUI's global aircraft operations, ensuring our fleet remains safe, reliable and ready to deliver unforgettable holiday experiences to millions of customers.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll manage the 24/7 Maintenance Operations Centre team, providing leadership and technical guidance while ensuring continuous operational support across TUI's global fleet.
• You'll coordinate complex AOG (Aircraft on Ground) situations, making critical decisions on maintenance actions, parts procurement and recovery plans to minimize disruption.
• You'll serve as the primary interface between Engineering, Flight Operations and Commercial teams during technical incidents, ensuring clear communication and aligned decision-making.
• You'll oversee troubleshooting activities for in-service defects, guiding your team in providing expert technical advice to flight crews and engineers worldwide.
• You'll monitor fleet technical status, deferred defects and maintenance planning to optimize aircraft availability while maintaining the highest safety standards.
• You'll develop and mentor MOC Engineers, building technical capabilities while fostering a collaborative culture focused on operational excellence and continuous improvement.

ABOUT YOU

• You have extensive aircraft maintenance experience with a CAA/EASA B1/B2 license and proven leadership in an operational engineering environment.
• You possess excellent technical knowledge across multiple aircraft types with strong troubleshooting abilities and AOG recovery experience.
• You bring sound decision-making skills with the ability to assess operational risk and make timely judgments under pressure.
• You're experienced with maintenance management systems like AMOS, with understanding of planning functions and modification control.
• You have outstanding communication skills with the ability to explain complex technical situations clearly to diverse stakeholders.
• You're adaptable and resilient with willingness to support operations at short notice, including potential overseas travel when required.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Security Clearance Statement

• At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
• Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).