Front Office Manager

Join TUI Hotels & Resorts as Font Office Manager and help to create an unforgettable holiday experience from check-in to check-out. Working at the heart of the hotel operation, you will professionally manage the daily front office processes, assist with all enquiries, and effortlessly partner with all hotel departments to ensure guests needs are well looked after throughout their holiday.

This role is located at our TUI BLUE Schladming in Austria. Applications open until Monday 19th May or before.

To apply for this role you must be an EU Citizen with a good English and German proficiency.

ABOUT OUR OFFER

• Attractive local salary as standard
• Additional benefits including friends & family discounted rates, financial, health & wellbeing, and lifestyle
• Staff accommodation can be provided and/or relocation assistance provided.
• Free catering for employees weekly ironed and laundered workwear
• Discretionary annual performance bonus
• Exceptional approach to learning with global career development opportunities, and access to our digital TUI Learning Lounge including certified training and language licenses

ABOUT THE JOB

• Responsible for providing professional and customer-focused service to guests, ensuring that their stay is a memorable experience.
• Control the availability of rooms, room types, accuracy of room count and rate categories.
• Help to compile statistics for the Front Office Manager/ Hotel General Manager and provide reports based on various areas of the front office workflow/performance.
• Maintain great interdepartmental relationships to ensure seamless guest services.
• Frequently inspect hotel and guest area cleanliness and overall presentation including the lobby and reception areas.
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Deliver department meetings and deputize across all Front Office roles in cases of absence.
• Lead by example to promote productivity, enthusiasm, and high team morale.
• Assist guests with all questions, queries, and requests quickly and efficiently and take personal responsibility and/or work as a team to resolve any issues.
• Ensure good and effective cooperation with the housekeeping department and other hotel departments.
• Ensure optimal front office, reservation, and telephone services in compliance with TUI BLUE standards, promoting guest satisfaction and cost-effectiveness.
• Ensure proper accounting and cash management in collaboration with the accounting department.

ABOUT YOU

• Previous experience working as AFOM or FOM or equivalent experience required.
• Language required – Fluent written and verbal English plus German is required for this role. Additional languages are highly advantageous.
• Demonstrable experience of delivering excellent customer service.
• Great physical mobility and stamina are required in this fast-paced role.
• Versatile and confident in all Microsoft Office applications.
• Ability to work and supervise an international team.
• Clear and effective communication skills required.
• Professional and polite with a can-do attitude.
• Effective time management and well-organized skills.

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.