Director Food & Beverage

Join TUI Hotels & Resorts as Food & Beverage Director at our 5-star luxury hotel brand - The Mora. You will be responsible to provide leadership for the Food & Beverage Division and will be accountable for operations assets, personnel, and delivery result. This position is also responsible for establishing business plans which results in the long term continued growth, profitability of the division and guest loyalty.

This role is located at The Mora, Zanzibar. We are searching for a seasoned professional with a kitchen background working within high-end hotel & resorts, preferably with experience working within a Island resorts e.g. Maldives/Seychelles. Appliations close on or before Monday 19th May.

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract provided with 25% local social security contribution.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Hotel accommodation provided with full living package.
• Return flight ticket every 12 working months.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE JOB

• Maintain and promote the hotel’s operational excellence.
• Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values.
• Set periodical business plan, budget, and forecast and performance reports.
• Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.
• Analyse daily reports to check irregularities.
• Conduct random checks to ensure that all standards are being consistently followed in the F&B Division.
• Maintain up-to-date records on food and beverage staff personnel attendance, appearance, standards, work and vacation schedules, labour costs, payroll, absenteeism, turnover, and disciplinary action.
• Approve the employment and termination of food and beverage staff and employees and is responsible for on-the-job training programs on a regular basis.
• Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.
• Ensure the implementation of HACCP policies and procedures are consistently followed throughout the F&B Division. Attend HACCP meeting.
• The ability to handle all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance, and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
• Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
• Work closely with local, state, and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage areas.
• The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it.
• The ability to develop new and analyse existing procedures and special promotions that will improve guest loyalty under the guidelines of the hotel management.
• The ability to develop and maintain effective communications between all operating departments.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges, and ways to improve.
• Maintains a favourable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Ensure that all F&B outlets update Guest Preference database on a regular basis.
• Coordinate promotional plan with Public Relation as well as menu cycles with the Executive Chef.
• Develop the F&B management team to be ready to take the next role. Growing managers within TUI BLUE brand.
• The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid.
• The ability to respond properly in any hotel emergency or safety situation.

ABOUT YOU

• Excellent verbal and written English are required. Other European languages would be highly desirable.
• Strong leadership and great training skills
• Strong interpersonal skills and attention to detail.
• Self-discipline, initiative, and leadership ability.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Creative, effective leader and team player, possessing a high degree of professionalism, human resources management capabilities, business acumen, energy, and determination.
• Demonstrates leadership qualities.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Ability to coordinate and prioritize multiple tasks such as food, beverage and labour cost while maintaining required standards of operation in daily restaurant activities.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Detailed F&B knowledge, including wine and spirits.
• Operational experience is a must.
• Profound knowledge in budgeting, forecasting, expenses, and payroll control.
• Must possess good communication skills for dealing with diverse staff.
• The ability to think and plan strategically.
• Regularly inspect food & beverage quality by conducting standard audits.
• The ability to constantly monitor the staff's appearance, attitude, and degree of professionalism to insure their strict adherence to the Hotel standards of quality service.
• Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department.
• Conduct MOD shift and experience the hotel from the eyes of the Hotel residents.

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

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At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.