Join TUI as a Crystal Ski Hub Customer Service Advisor in Manchester, United Kingdom. This part-time role offers the chance to help customers plan and book unforgettable ski holidays through face-to-face, phone, and digital channels while enjoying flexible shift patterns and excellent travel benefits.
Requirements
Keen skier or snowboarder with a passion for the mountains
Strong verbal and written communication skills
Good numerical skills for handling bookings and payments
Ability to work varied shifts between 8am-8pm, seven days a week
Neither a specific degree nor a minimum number of years of experience are explicitly stated as mandatory.
Skills & Responsibilities
Customer service and communication: Deliver outstanding support and expert advice across face-to-face, phone, chat, and digital channels to ensure memorable holiday experiences.
Numerical and administrative accuracy: Manage high volumes of customer enquiries, holiday details, bookings, and payments efficiently and in compliance with company policies.
Problem solving and collaboration: Solve customer issues with empathy and a solution-focused mindset while working collaboratively to hit team and individual performance targets.
Destination expertise: Share product knowledge and a passion for skiing or snowboarding to help customers make informed travel decisions.
Potential transition routes: People from retail, hospitality, or travel agency backgrounds may bring strong customer-facing and communication skills, alongside meeting the passion for snow sports and scheduling flexibility required for this role.
Job description
Are you passionate about delivering brilliant customer experiences and helping people create unforgettable holidays?
Join our Crystal Ski Hubs team and help customers create unforgettable ski holiday memories. Based in our Crystal Hub at the Snow Centre, Manchester, you’ll be helping customers to plan and book their ski holiday and supporting with any questions before they go and when they return. You’ll be trained to handle a variety of contact methods – including face to face, phone, email, live chat and social media. You’ll put customers at the heart of everything we do, by supporting an unforgettable holiday experience every step of the way.
This role will be based at The Snow Centre, Manchester, however, you’ll also act as overflow champion to our Customer Contact Centre. Joining us will not only provide opportunities for you to carve out a career in a fun and challenging environment but the benefits of being part of an exciting global team.
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You’ll provide honest, expert advice and suggestions when helping customers
Provide outstanding customer service across face to face, phone, chat, and digital channels
Manage a high volume of customer enquiries efficiently and professionally
Share your destination and product knowledge to help customers make informed decisions
Solve customer issues with empathy and a positive, solution focused mindset
Work collaboratively to achieve team and individual performance targets
Maintain booking details and comply with company policies and data protection requirement
You’ll enjoy change and challenges; taking on tasks to help where needed
ABOUT YOU
You're a keen skier or snowboarder, ready to share your passion for the mountains with our customers
Strong verbal and written communication skills allow you to engage customers clearly and confidently across all channels
You have good numerical skills and feel comfortable handling customer bookings, payments, and holiday details accurately
A team player at heart, you collaborate well with colleagues but are also confident working independently when needed
Flexibility to work varied shifts between 8am-8pm, seven days a week, fits with your lifestyle
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
