TUI Group • Stockholm, Sweden

AI Intern for Customer Engagement

Employment type:  Part time

Remote-first

A little flex time

Job Description

Are you pursuing a Bachelor’s degree or Master’s degree in Sweden?Are you passionate about travelling and eager to explore how innovative technologies can revolutionize the customer experience, while seeking an opportunity to apply your academic knowledge in a practical setting?

Now you have an amazing opportunity to join our Nordic Customer Sales and Service organization as an intern working on two AI platform projects. It includes live voice translation and AI-driven pre-emptive insights for customer engagement teams.

We will ensure you feel safe when working with these new projects and we will provide you with the knowledge and the tools you need.

After a successful onboarding and introduction to our department and TUI we have made a Learning & Development Plan for you. Ensuring your will get the most out of your internship period with us. Your task could include:

  • Data analysis & quality evaluation
  • Process mapping to identify weak spots
  • Interview our Sales & Service agents
  • Arrange test sessions and evaluations with our external partners
  • Project management in an international environment

We would love your feedback and input! We know that our new Intern is very valuable for us and brings new knowledge and approaches to the table. We can learn a lot from that. That’s why we have allocated time at the end of your internship period to bring your recommendations and advice to us.

Qualifications

  • You are currently enrolled in a Bachelor’s degree or Master’s degree in Sweden
  • Language skills Swedish and English
  • You are able to start your internship from the fall period 2024 accordingly to your internship period at your university
  • We seek Interns who are eager to learn

Why apply for an internship at TUI?

We offer you an internship where you’ll be working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through our on-hands approach. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity, Equity & Inclusion means to us simply visit Our DNA.

Who are we?

TUI Group is the world’s number one integrated tourism business with more that 65.000 colleagues globally. As an Intern for TUI in the Nordics you will be a part of our Nordic organization.

At TUI we say Let’s TUI it. For us, that means creating smiles every day. We have a can-do attitude, to find solutions and tackle every day together. So whether we’re dreaming up new ways to make our customers happier, or connecting with our colleagues, we’re creating a culture that’s as positive as the experiences we offer.

We’re adventure seekers. Smile givers. Impact makers. We’re TUI.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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