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TUI Group • Stockholm, Sweden

After Travel & Quality Executive - temporary

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

Become part of our Nordic Customer Delivery team. We are looking for a Swedish-speaking colleague for a position who will work with complaints that come in after the customer’s return from their holiday. To succeed in your new role, you must take great personal responsibility and great self-drive. We work at a high pace, so you should be stress-resistant and creative to find alternative solutions. You will be part of a committed and very knowledgeable team, therefore cooperation is important, as well as that you are independent and are fearless in communication and contact with customers and partners.

Become part of our Nordic Customer Delivery team. We are looking for a Swedish-speaking colleague for a position who will work with complaints that come in after the customer’s return from their holiday. To succeed in your new role, you must take great personal responsibility and great self-drive. We work at a high pace, so you should be stress-resistant and creative to find alternative solutions. You will be part of a committed and very knowledgeable team, therefore cooperation is important, as well as that you are independent and are fearless in communication and contact with customers and partners.

ABOUT THE JOB

  • Your daily tasks will be handeling incoming claims from our Nordic customers
  • Answer customer’s claims via phone or email
  • Investigate customers reported issues
  • Report quality issues to relevant departments

ABOUT YOU

  • 2 + years of experience from a customer service role including complaints handling
  • Driven by reaching goals at a high pace
  • Have great commitment and drive
  • Good problem solving skills and solutions orientated
  • Have an understanding of travel law and regulations and daring to stretch and drive things both internally and externally
  • Excellent written and oral communication skills in Swedish and English
  • Having a good understanding of Danish and Norwegian or Finnish is a plus
  • Experience from work in TUI’s sales, within TUIfly or leading role in the destination organization is an advantage

ABOUT OUR OFFER

  • Great location and open space offices
  • Excellent career development opportunities
  • Fantastic holiday benefits including discounts
  • Online wellbeing and learning support
  • Fun and dynamic work culture
  • Hybrid work – we offer flexible work model where TUI employees work at least half of the time in the office


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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