Flexa
Transcom • Tallinn, Harjumaa, Estonia

Estonian-Russian-English Customer Service Representative

Employment type:  Full time
Salary:  From €1,370 per month

1–2 days/week at home

A little flex time

Job Description

Transcom Estonia is currently seeking a skilled Estonian-English-Russian Customer Service Representative to join our team representing the Estonian mobility company that provides its service across the Globe. As a member of our team, you will be responsible for providing exceptional customer service to our clients in the ride-hailing and food industry.

What's in it for YOU!

  • Permanent contract;

  • Career growth opportunities;

  • 3 weeks industry training in our office in Tallinn;

  • Sport compensation every month;

  • Possibility to work full-time or part-time;

  • Opportunity to work from home within the borders of Estonia (based on the performance after the full training and additional nesting period);

  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;

  • Continuous development through our internal learning platforms and external training;

  • Free coffee at the office;

  • Monthly salary of 1370 euros gross (main salary 1170 euros and 200 euros language bonus). You can also earn an additional quality bonus of maximum 100 euros gross.

Join us as a Customer Service Specialist!

As a customer service representative in the mobility department, you will have the opportunity to work with a dynamic and innovative company that is committed to delivering high-quality services to its clients. In this role, you will:

  • Work for one of the fastest-growing food delivery, mobility, car-sharing start-ups in Europe - providing a variety of services across Europe, Africa, Western Asia and Latin America;

  • Respond to customer queries related to food or ride-hailing services, payments, orders, quality of service in a timely and accurate way, via phone, email or live chat;

  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:

  • Fluent Estonian language skills (at least C1 level/native);

  • Intermediate Russian and English language skills (at least B2 level);

  • Multi-tasking capabilities;

  • Positive attitude and willingness to provide brilliant customer experience;

  • Available to work maximum 4 night shifts per month;

  • Someone who is good with receiving feedback and wants to improve themselves;

  • Someone who is available to start on the 2nd of April 2024!

***Please note that meeting the language requirements is essential for this role. If you do not meet the language requirements, we kindly ask you to refrain from applying for this position.***

What life at Transcom is like!

Transcom is an international company - we have now more than 30 000 employees globally! We have 90+ call centers, across 28 countries where our employees offer the best customer service experience with estimated 2 million customer interactions on a daily basis. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Check your e-mail after applying to this position, there will be short test waiting for you, which will let you learn a little more about yourself! We will inform only the selected candidates about the next recruitment stage.

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

F%54; M%46 (middle management)

Hiring Countries

Estonia
Latvia
Lithuania
Netherlands
Norway
Portugal
Spain
Sweden

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