Estonian-Russian-English Customer Service Specialist

Job Description

Description & requirements

Description

Transcom Estonia is currently seeking a skilled Estonian-English-Russian Customer Service Representative to join our team representing the Estonian mobility company that provides its service across the Globe.

What's in it for YOU!

• Permanent contract;

• Career growth opportunities;

• 2 weeks of industry training;

• Flexible working hours 24/7;

• Sports compensation every month;

• Full-time position;

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;

• Continuous development through our internal learning platforms and external training;

• Free coffee at the office.

Join us as a Customer Support Specialist!

In this role, you will:

• Work for international electronic identification service provider;

• Respond to customer queries related to quality of services, technical issues, documentations, suspensions of ID-card certificates via phone, email;

• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:

• Intermediate Estonian, Russian and English language skills (for all 3 languages must be at least B2 level);

• Multi-tasking capabilities;

• Positive attitude and willingness to provide brilliant customer experience;

• Availability to work evening, night and weekend shifts;

• Someone who is available to start on the 23rd of September 2024!

Please note that meeting the language requirements is essential for this role. If you do not meet the language requirements, we kindly ask you to refrain from applying for this position.

What life at Transcom is like!

Transcom is an international company- we have now more than 30 000 employees globally! We have 85 call centers, across 28 countries where our employees offer the best customer service experience. Join and grow with us!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Check your e-mail after applying to this position, there will be short test waiting for you, which will let you learn a little more about yourself! We will inform only the selected candidates about the next recruitment stage.