Danish Trainer of Customer Service Agents - Nets

Job Description

Transcom Malaga is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Trainer for a digital finance and payments solution company - NETS! Become a Trainer for one of Europe’s most innovative, modern, and fastest-growing digital finance and payment solutions giants - NETS and embark on the journey to achieve the quality standard of provided customer services.

Join Us as a Trainer (Danish Language)!

We are looking for an innovative and experienced trainer, fluent or Native in Danish language. A person in this position is responsible for developing and supporting the training, training planning and process plans for projects. The successful candidate will work closely with the TL and RTM to perform and validate calibrations on quality requirements, and recommend changes to predetermined quality guidelines. You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.
To be successful as a trainer, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

What's in it for YOU!

• An ambitious and stable employer with long-term goals
  
• Competitive salary
• Paid training and guidance in working with a reputable and strong brand.
• Work experience in a leadership role
• Great opportunity to acquire new skills
• Being a member of the management team
• Opportunity to attend the Leadership & Development Program

What we are looking for

• Good leadership and organizational skills
• Ability to form efficient communication
• Proficiency to influence the action of others
• Self-motivated and target-driven personality
• Willingness to set priorities and to reach the goals of the company and its client
• Flexibility, ability to plan time effectively
• Strong computer skills and knowledge of excel & google sheets
• Strong analytical & problem solving skills
• You have excellent written and verbal communication skills in Danish and English languages

What Life at Transcom is like!

We have 30,000 customer experience specialists, across 28 countries, delivering services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our employees.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together.