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Transcom • Malaga, Andalucia, España

Danish Customer Support Agent for Nespresso

Employment type:  Full time

2 days/week at home

A little flex time

Apply now

Job Description

We are looking for a Danish-speaking colleague with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Apply now and start something brilliant with Transcom!

Become a Customer Care Representative for a high-quality coffee brand - Nespresso, in Malaga, Costa del Sol. Nespresso is at the forefront of the market when it comes to coffee, offering a range of coffee capsules, machines and accessories internationally and we are seeking individuals with a passion for coffee and helping people to join our team!

What´s in it for YOU!

  • Permanent full-time contract & salary

  • Annual leave, bank holidays, etc.

  • Industry training

  • Career progression

  • International, inclusive workplace, employee-related company

  • Additional employee benefits e.g. free Spanish lessons, free unlimited coffee (in office) and more

  • Relocation support

  • Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decour, electronics, and food industry products and services

Join us as a Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

  • Represent a global premium coffee brand - Nespresso. It is at the forefront of the market when it comes to coffee, offering a range of coffee capsules, machines and accessories internationally.
  • Respond to customer queries related to orders, deliveries, payments, and technical support for coffee machines in a timely and accurate way, via phone, email, chat or social media.
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What are we looking for:

  • Fluent Danish language user

  • High-level English language user

  • Good computer skills

  • Positive mindset

  • Multitasker

  • Someone who is eager to learn new things and can quickly adapt to change

  • Someone who prioritizes customers and is always willing to help others

  • Someone who is ready to start in 1 Juli 2024.

What life at Transcom is like!

We have 30,000+ customer experience specialists in 28 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together.

If this is a role that sparks your interest - apply now and we will provide you with more information.

We look forward to hearing from you!

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

46:54

Hiring Countries

Estonia

Latvia

Lithuania

Netherlands

Norway

Portugal

Spain

Sweden

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