Danish Customer Support Agent for Nespresso

Job Description

We are looking for a Danish-speaking colleague with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Apply now and start something brilliant with Transcom!

Become a Customer Care Representative for a high-quality coffee brand - Nespresso, in Malaga, Costa del Sol. Nespresso is at the forefront of the market when it comes to coffee, offering a range of coffee capsules, machines and accessories internationally and we are seeking individuals with a passion for coffee and helping people to join our team!

What´s in it for YOU!

• Permanent full-time contract & salary

• Annual leave, bank holidays, etc.

• Industry training

• Career progression

• International, inclusive workplace, employee-related company

• Additional employee benefits e.g. free Spanish lessons, free unlimited coffee (in office) and more

• Relocation support

• Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decour, electronics, and food industry products and services

Join us as a Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Represent a global premium coffee brand - Nespresso. It is at the forefront of the market when it comes to coffee, offering a range of coffee capsules, machines and accessories internationally.
• Respond to customer queries related to orders, deliveries, payments, and technical support for coffee machines in a timely and accurate way, via phone, email, chat or social media.
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What are we looking for:

• Fluent Danish language user

• High-level English language user

• Good computer skills

• Positive mindset

• Multitasker

• Someone who is eager to learn new things and can quickly adapt to change

• Someone who prioritizes customers and is always willing to help others

• Someone who is ready to start in 1 Juli 2024.

What life at Transcom is like!

We have 30,000+ customer experience specialists in 28 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together.

If this is a role that sparks your interest - apply now and we will provide you with more information.

We look forward to hearing from you!