Product Director

Job Description

About Us:

At Ticket Tailor, our mission is to empower a diverse range of event creators by making it easy and affordable to sell tickets. Our flexible and fair pricing helps event budgets go further. First-class customer care means support is always on hand - day or night. And we pride ourselves in building a simple platform with a customer-first mindset. 💻💛

Our team is small but mighty, driven by feedback and focussed on simplicity. We issue over 1M tickets every month for events of all shapes and sizes – from the UK’s only floating puppet theatre to Beyonce-themed bottomless brunches and sell-out Santa’s grottos. 🍜🎅

We’re also the world’s biggest independent ticketing platform. With no investors to answer to, or unrealistic growth targets (at the expense of things that matter). This allows us to grow on purpose – with purpose – so that every event ticket sold with Ticket Tailor can have a positive impact. We're carbon neutral (having offset our entire history of emissions), donate to climate causes for every ticket sold, and most recently became a certified B Corp, joining a global community of businesses putting people and the planet first. 🌍🌳

Diversity & Inclusion:

At Ticket Tailor, we’re building a small but mighty team to help us deliver big differences to people, the planet & society. We’re passionate about creating a diverse and inclusive environment where people can thrive, be inspired, and feel comfortable to be themselves. We believe that diverse teams enable us to have different perspectives and opinions, which in return allows us to challenge the norm, support our customers, and adapt our decision-making. As a Flexa Certified Employer and Certified B-Corp, we lead from the front, and with purpose, to disrupt the events & ticketing industry while ensuring we accommodate and celebrate people of all backgrounds along the way.

About The Role:

As our Product Director, you will work with the CEO and the senior management team to take our five-star products to the next level of growth, we are a customer-driven organisation with an NPS score of 70+. You’ll work across a range of products, and across all teams (tech, growth, ops, CX), to ensure we continue to deliver an amazing experience to thousands of event organisers at scale. Projects will be varied, from decoding customer demands, evaluating strategic opportunities, scoping features, defining UX patterns, working with designers and setting the vision.

Day to day, you'll be responsible for;

• Understanding and representing user needs across a diverse client base
• Monitoring the market and developing competitive analysis
• Contributing to strategic decisions as part of our management team
• Defining a vision for our products based on our values and company objectives
• Aligning stakeholders around the vision for the product and enable team buy-in
• Working with tech team to prioritise and scope product features and capabilities
• Creating a shared brain across larger teams to empower independent decision making
• Building out a product team as we grow
• Leading and coach junior product managers
  

About You:

• You'll be passionate about Product Management and will have experience working within a product leader role 💻
• You'll have knowledge across UX principles, information architecture & API design 🏄
• You'll have previously used wireframing design tools 🎨
• You'll have previously used Google Analytics, SQL and/or Google Data Studio 📊
• You've previously been part of a Management Team (desirable but not essential) 🚀

The Process:

• An initial Screening Call with Ryan, our Talent Partner (30 minutes) ☎️
• A remote video interview with our management team to get an understanding of your skills, experience & product exposure to date 📽
• An on-site workshop consisting of a presentation, team introduction and culture interview (usually around half a day)
• A final coffee chat with our CEO, Jonny! ☕️

Our Benefits:

• £70,000 - £90,000 per annum 💰
• Annual profit share based on company growth 💛
• Enrolment into the Company Equity Scheme 💸
• Generous budget to set up your working environment 💻
• £500 annual learning budget, including a Kindle upon joining 🎓
• £300 wellness budget (for gym, classes, massages etc) 🌿
• Private healthcare cover (including therapy, dental and optical) 🩺
• 25 days holiday (plus bank holidays) 🏝
• Flexible working hours and hybrid working (we believe that regularly being in the same physical space has value, and spend at least 2 days per week in our office) 🏡
• Work in our lovely modern office (complete with cute dogs) in East London 🏢

Note to Recruiters:
We’re currently using our own sourcing methods or with one of our partners to fill this vacancy. In the interest of Candidate Privacy, we won’t accept speculative CV’s without expressed candidate consent. If you have any further questions, please email our Talent Team at talent@tickettailor.com