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Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

Join Tesco as a Phone Shop Colleague at Galashiels Extra. This part-time role offers a minimum of 12 hours per week starting at 13.70 GBP per hour. You will provide exceptional customer service, handle mobile product setups, and support shoppers with tech queries in an inclusive environment.

Requirements

  • No specific educational degree or prior minimum years of experience stated in the posting.
  • Passion for delivering great customer service with a friendly and positive approach.
  • Ability to build rapport quickly and solve tech queries with initiative.

Skills & Responsibilities

  • Customer Service: Deliver friendly, natural service, greet customers with a smile, and help them find the right mobile products and solutions.
  • Technical Support: Complete phone and contract setups while assisting customers with a range of tech queries.
  • Teamwork: Communicate openly and work collaboratively with colleagues across the store to support strong sales and store performance.
  • Potential transition routes: People from retail sales or customer service roles may bring strong communication and interpersonal skills, alongside meeting the customer-focused requirements of this job.

Job description

Availability Window

Days From time To time Thu 11:00:00 19:00:00 Fri 09:00:00 17:00:00 Sat 11:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You�ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at �13.70 per hour, rising to �14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks� notice of your shifts. If your availability is close to what we�re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers�

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines�

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you�re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, teamfocused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.

Apply now
Tesco Retail

Tesco Colleague - Phone Shops - Galashiels Extra

Galashiels
On-site
13.70 GBP per hour

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