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Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

Join Tesco in Kidderminster, UK as a Phone Shop Colleague on a part-time basis. This role guarantees a minimum of 12 hours per week with pay starting at GBP 13.70 per hour. Deliver exceptional customer service, assist with mobile products and tech queries, and work collaboratively in an inclusive team environment.

Requirements

  • No specific educational degree or prior minimum years of experience stated in the posting.
  • Passion for delivering great customer service and building quick rapport.
  • Ability to work within the specified availability windows.

Skills & Responsibilities

  • Customer Service: Deliver friendly, natural service, greeting customers with a smile and helping them find the right mobile products and solutions.
  • Tech Support: Support customers with a range of tech queries, complete phone and contract setups, and make customer-focused decisions.
  • Teamwork: Communicate openly and work well with colleagues across the store to support sales and overall store performance.
  • Potential transition routes: People from retail sales or customer service roles may bring strong communication and interpersonal skills, alongside meeting the availability and customer focus requirements.

Job description

Availability Window

Days From time To time Sun 11:15:00 15:00:00 Wed 10:00:00 16:00:00 Fri 10:00:00 14:00:00 Sat 11:30:00 17:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You�ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at �13.70 per hour, rising to �14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks� notice of your shifts. If your availability is close to what we�re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers�

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines�

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you�re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, teamfocused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.

Apply now
Tesco Retail

Tesco Colleague - Phone Shops - Kidderminster

Kidderminster
On-site
GBP 13.70 / hour

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