Technical Programme Manager – Booker Marketplace

Job Description

At Booker, we’re building solutions that help colleagues work smarter and enable us to serve our customers even better. We’re now looking for a Technical Programme Manager to lead the delivery of our new Booker Marketplace — a complex, cross‑functional technology programme that will play a key role in our future growth.

As a Technical Programme Manager, you’ll deliver large‑scale, cross‑functional programmes with significant business and technical complexity. You’ll work closely with Product, Engineering and business teams to ensure we deliver value early and often, keeping colleagues aligned, informed and engaged throughout.

You’ll be responsible for shaping clear delivery plans, managing technical implementation, overseeing governance, and ensuring risks, issues and dependencies are well understood and acted on quickly. You will bring structure, clarity and calm leadership to a fast‑moving environment, helping Booker deliver the Marketplace programme safely, on time and within budget.

This role is pivotal to ensuring colleagues, systems and processes are ready to support the Marketplace launch and ongoing improvements.

• Lead the delivery of complex programmes with multiple business and technical risks, ensuring alignment to key Booker priorities.
• Create, own and track detailed delivery plans—including technical implementation—keeping stakeholders across Booker updated.
• Ensure governance processes are followed so the Marketplace programme stays on track for time, cost and quality.
• Maintain strong stakeholder engagement, monitoring compliance with timelines and updating RACI, risk and issue registers for senior leaders.
• Identify risks early, facilitate discussions, manage escalations and implement mitigation plans.
• Understand technical architectures well enough to anticipate impacts on dependencies, timelines and implementation.
• Use your knowledge of engineering best practice and infrastructure to appreciate and overcome delivery challenges.
• Build positive relationships and hold delivery partners to account on outcomes, quality and improvement plans.
• Work collaboratively to improve processes and ensure systems are used effectively.
• Identify and resolve project issues quickly to protect system stability, availability and functionality.
• Produce accurate project management documentation reliably and efficiently.
• Organise training and guidance to ensure end users are set up for success.

• Strong programme management experience with the ability to influence and build credible relationships with senior stakeholders.
• Proven project, stakeholder and programme management skills, with a track record of delivering complex technology initiatives.
• Strong reporting and financial forecasting skills, with confidence navigating change and ambiguity.
• Experience delivering web‑served projects; familiarity with API interaction is desirable.
• Understanding of order‑to‑invoice processes and how they interact with wider business functions.
• Strong communication and influencing skills, with the ability to adapt your style across teams and suppliers.
• A consistent track record of delivering results and driving accountability.
• Experience training others is helpful, and a project management qualification is desirable.
• Strong organisational skills, clear documentation discipline and the ability to communicate confidently and effectively.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk